Sr. ServiceNow Consultant - ShiftVacation Bidding

Tata Consultancy Services; Atlanta (GA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Family Leave

Training Reimbursement

Paid Time Off

401K Plan

Job summary

Tata Consultancy Services is seeking a skilled WFM integration specialist in the United States (Atlanta area). The role focuses on Infor WFM development and extensive integrations using APIs, file-based processing, and data exchange with downstream systems.

You will design interfaces, automate batch jobs, and ensure data accuracy in cloud-based, high-volume WFM environments. Strong problem-solving and collaboration with cross-functional teams are essential.

Qualifications

• Strong experience with Infor WFM and related integrations.
• Proficient in developing and supporting integrations using APIs, HTTPS, SFTP, file-based processing, SQL, XML and JSON.
• Experience with ServiceNow, SAP, Kronos, Ping Identity, Data Lake or ARMS is a plus.
• Ability to design interfaces, reports and WFM enhancements, and troubleshoot data issues and batch jobs.

Responsibilities

• Design, develop, and support Shift/Vacation Bidding apps via ServiceNow App Engine.
• Build and maintain REST API integrations between ServiceNow and Infor WFM.
• Configure bidding rules, approvals, notifications, and worker workflows per requirements.
• Implement monitoring, reconciliation, and error handling for data exchanges.
• Prepare designs, deployment plans, and support documentation for high-volume environments.

Skills

Infor WFM experience

API integrations

REST APIs

ServiceNow integrations

Data exchange formats

Tools

ServiceNow

Kronos

SQL

XML/JSON

Job description

Job Description

• Strong technical and development experience in Infor WFM.
• Develop and support integrations using APIs, HTTPS, SFTP, flat files, SQL, XML, JSON, and batch processing.
• Support integrations with ServiceNow, SAP, Kronos, Ping Identity, Data Lake, ARMS, and other downstream systems.
• Develop custom interfaces, file-processing components, reports, extracts, and WFM enhancements.
• Troubleshoot interface failures, data issues, batch jobs, security, SSO, and performance problems.
• Implement monitoring, error handling, reconciliation, reprocessing, and operational controls.
• Prepare technical designs, interface mappings, deployment plans, and support documentation.
• Experience supporting cloud-based, high-volume, and business-critical WFM environments preferred.

Must Have Technical/Functional Skills

• Strong technical and development experience in Infor WFM.
• Develop and support integrations using APIs, HTTPS, SFTP, flat files, SQL, XML, JSON, and batch processing.
• Support integrations with ServiceNow, SAP, Kronos, Ping Identity, Data Lake, ARMS, and other downstream systems.
• Develop custom interfaces, file-processing components, reports, extracts, and WFM enhancements.
• Troubleshoot interface failures, data issues, batch jobs, security, SSO, and performance problems.
• Implement monitoring, error handling, reconciliation, reprocessing, and operational controls.
• Prepare technical designs, interface mappings, deployment plans, and support documentation.
• Experience supporting cloud-based, high-volume, and business-critical WFM environments preferred.

Roles & Responsibilities

• Design, develop, and support Shift Bidding and Vacation Bidding applications using ServiceNow App Engine, ensuring scalable and user-friendly employee workflows.
• Configure bidding eligibility, bid groups, preferences, validation rules, awards, overrides, approvals, and notifications based on business and union requirements.
• Develop and customize solutions using JavaScript, Flow Designer, Workflow Studio, Business Rules, Script Includes, Scheduled Jobs, Custom Tables, and ACLs.
• Build and maintain integrations between ServiceNow and Infor WFM using REST APIs, HTTPS, SFTP, and file-based processing to exchange schedules, bid results, awards, and schedule changes.
• Implement monitoring, audit trails, reconciliation processes, error handling, and reprocessing controls to ensure data accuracy and system reliability.
• Support requirements gathering, solution design, testing, deployments, production support, incident resolution, and root-cause analysis in a high-volume workforce environment.

Salary Range-$100,000-$120,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.