Sr. Servicenow Consultant - Shiftvacation Bidding

Tata Consultancy Services; Atlanta (GA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Dental & Vision Insurance

Disability Insurance

Parental Leave

Identity Theft Protection

Job summary

Tata Consultancy Services Limited is seeking a Consultant to design, develop, and support complex WFM solutions using ServiceNow App Engine and Infor WFM. You will configure bidding rules, schedules, and notifications, and build robust integrations across systems to ensure data accuracy and scalable employee workflows.

Responsibilities include developing interfaces, monitoring, reconciliation, and production support in a high-volume environment.

Qualifications

• Experience with Infor WFM and ServiceNow platforms.
• Extensive API integrations experience (REST/HTTPS/SFTP) and batch/file-based processing.
• Familiarity with cloud-based, high-volume WFM environments preferred.

Responsibilities

• Design, develop, and support Shift Bidding and Vacation Bidding in ServiceNow App Engine.
• Configure bidding rules, groups, and notifications per business/union requirements.
• Develop custom interfaces, reports, and WFM enhancements.
• Build and maintain integrations between ServiceNow and Infor WFM via REST, HTTPS, SFTP.
• Implement monitoring, audit trails, and error handling for data accuracy.

Skills

ServiceNow

Infor WFM

REST APIs

JavaScript

Flow Designer

Tools

SQL

XML

JSON

SFTP

Job description

Must Have Technical/Functional Skills

• Strong technical and development experience in Infor WFM.
• Develop and support integrations using APIs, HTTPS, SFTP, flat files, SQL, XML, JSON, and batch processing.
• Support integrations with ServiceNow, SAP, Kronos, Ping Identity, Data Lake, ARMS, and other downstream systems.
• Develop custom interfaces, file-processing components, reports, extracts, and WFM enhancements.
• Troubleshoot interface failures, data issues, batch jobs, security, SSO, and performance problems.
• Implement monitoring, error handling, reconciliation, reprocessing, and operational controls.
• Prepare technical designs, interface mappings, deployment plans, and support documentation.
• Experience supporting cloud-based, high-volume, and business-critical WFM environments preferred.

Roles & Responsibilities

• Design, develop, and support Shift Bidding and Vacation Bidding applications using ServiceNow App Engine, ensuring scalable and user-friendly employee workflows.
• Configure bidding eligibility, bid groups, preferences, validation rules, awards, overrides, approvals, and notifications based on business and union requirements.
• Develop and customize solutions using JavaScript, Flow Designer, Workflow Studio, Business Rules, Script Includes, Scheduled Jobs, Custom Tables, and ACLs.
• Build and maintain integrations between ServiceNow and Infor WFM using REST APIs, HTTPS, SFTP, and file-based processing to exchange schedules, bid results, awards, and schedule changes.
• Implement monitoring, audit trails, reconciliation processes, error handling, and reprocessing controls to ensure data accuracy and system reliability.
• Support requirements gathering, solution design, testing, deployments, production support, incident resolution, and root-cause analysis in a high-volume workforce environment.

Salary Range-$100,000-$120,000 a year

#LI-KR3

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Atlanta, GA

Function

TECHNOLOGY

Role

Consultant

ID

433638

Skills

Service Now

Salary Range

$100,000 - $120,000