ServiceNow Administrator

Tata Consultancy Services; Rosemead (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401K plan

Certification & Training reimbursement

Vacation, holidays

Job summary

Tata Consultancy Services is seeking a ServiceNow expert to drive implementation, support IRM processes, and manage platform upgrades in an enterprise setting. You will engage with stakeholders, coordinate configurations including SSO and AD group mappings, and ensure production integrity through tested promotions.

The role expects strong communication, and hands-on administration and development within ServiceNow, with ongoing support for operational metrics and SOP/runbook updates.

Qualifications

• 3-8 years of experience in ServiceNow Implementation & Support Expert and IRM specialization.
• Experience in enterprise or managed services environments.
• ServiceNow platform administration, development and configuration.
• Strong stakeholder management, facilitation and communication skills.
• Experience with ServiceNow upgrades and post-upgrade remediation.
• Ability to manage tickets and coordinate resolutions through production promotions.

Responsibilities

• Carry out ServiceNow upgrades approximately every six months and remediate issues.
• Provide application and functional support, including enhancements.
• Administer and develop ServiceNow modules and configurations.
• Interface with teams to raise and resolve issues, ensuring timely closures.
• Support OKTA/IGAM/SSO configuration changes and user entitlements.
• Monitor operational metrics, performance, and usage; update runbooks.

Skills

ServiceNow Implementation & Support

IRM/Integrated Risk Management

Platform administration/Development

Stakeholder management

Upgrade activity coordination

Non-production issue resolution

SNOW OKTA/SSO configuration

Splunk/SIEM integration awareness

Education

Bachelor of Computer Science

Tools

SIEM (Splunk)

OKTA/SSO configurations

IGAM/AD group management

Job description

Job Description

• 3- 8 years of experience in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)
• Experience working in enterprise or managed services environments
• ServiceNow application and functional support (includes enhancement support).
• Experience in ServiceNow platform administration/Development & Configuration
• Strong stakeholder management, facilitation, and communication skills
• ServiceNow upgrade activities (approximately once every six months)
• Remediation of issues identified as part of upgrade activities
• Resolution of issues in non production environments
• Code promotion to production following successful testing in non production
• Support for operational metrics
• Performance and usage monitoring
• Maintenance and updates to SOPs and support runbooks
• Support for OKTA/IGAM/SSO configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in SNOW.
• Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration.
• IT support creating new customized groups and mapping this with the user entitlements
• Maintaining the licenses count and the forecast for future licensing needs
• Interfacing with ServiceNow and raising tickets for any issues encountered and coordination for resolution and closure.
• Operational support for any BIE (involving MIM etc.)
• Admin support to on-board new ServiceNow modules
• On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in ServiceNow to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop.
• ServiceNow application and functional support (includes enhancement support).
• in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)

Must Have Technical/Functional Skills

• 3- 8 years of experience in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)
• Experience working in enterprise or managed services environments
• ServiceNow application and functional support (includes enhancement support).
• Experience in ServiceNow platform administration/Development & Configuration
• Strong stakeholder management, facilitation, and communication skills
• ServiceNow upgrade activities (approximately once every six months)
• Remediation of issues identified as part of upgrade activities
• Resolution of issues in non production environments
• Code promotion to production following successful testing in non production
• Support for operational metrics
• Performance and usage monitoring
• Maintenance and updates to SOPs and support runbooks
• Support for OKTA/IGAM/SSO configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in SNOW.
• Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration.
• IT support creating new customized groups and mapping this with the user entitlements
• Maintaining the licenses count and the forecast for future licensing needs
• Interfacing with ServiceNow and raising tickets for any issues encountered and coordination for resolution and closure.
• Operational support for any BIE (involving MIM etc.)
• Admin support to on-board new ServiceNow modules
• On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in ServiceNow to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop.
• ServiceNow application and functional support (includes enhancement support).
• in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)

Roles & Responsibilities

• ServiceNow upgrade activities (approximately once every six months)
• Remediation of issues identified as part of upgrade activities
• Resolution of issues in non production environments
• Code promotion to production following successful testing in non production
• Support for operational metrics
• Performance and usage monitoring
• Maintenance and updates to SOPs and support runbooks
• Support for OKTA/IGAM/SSO configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in SNOW.
• Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration.
• IT support creating new customized groups and mapping this with the user entitlements
• Maintaining the licenses count and the forecast for future licensing needs
• Interfacing with ServiceNow and raising tickets for any issues encountered and coordination for resolution and closure.
• Operational support for any BIE (involving MIM etc.)
• Admin support to on-board new ServiceNow modules
• On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in ServiceNow to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop.
• ServiceNow application and functional support (includes enhancement support).
• in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)

Salary Range: $180,000 -$220,000 year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE