Sr Service Manager

My Melrose; Carlsbad (NM); Presencial; USD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Plan

Employee Discount

401(k) Plan with company match

Paid Time Off

Monthly Bonus Potential

Descripción de la vacante

My Melrose in Carlsbad, NM is seeking a Sr. Service Manager to lead the store team and deliver exceptional customer experiences. You will oversee sales floor operations, maintain visual standards, and ensure smooth opening/closing routines while driving performance.

The role requires retail leadership experience, strong people skills, and the ability to train and motivate associates. A full-time schedule including nights and weekends is expected.

Formación

• Minimum of 6 months of management experience in retail or non-retail.
• Retail experience is a plus.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to train, direct others and develop associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read and interpret floor plans, safety rules and operating instructions.
• Ability to perform cash register functions.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise.
• Stylish with a love of fashion.

Responsabilidades

• Assist the Store Manager with daily operations.
• Manage the sales floor and maintain visual standards.
• Perform opening and closing routines including deposits and shipment receipts.
• Assist in developing associates at all levels.
• Build a cohesive team aligned with store goals.
• Execute daily direction and goals with staff.
• Incorporate loss prevention and safety into operations.

Conocimientos

Store management

Customer service

Team development

Interpersonal skills

Organizational skills

Cash handling

Scheduling & time management

Open/close procedures

Fashion awareness

Herramientas

POS system

Descripción del empleo

Job Details: Job Location: 137 - Carlsbad Pavilion - Carlsbad, NM 88220, Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them to return.

We appreciate the unique strengths and diversity of each individual, which makes us a great place to work and shop. Employees in all positions play a vital role in our business.

As the member of the management team, the Sr. Service Manager has responsibility for ensuring the team delivers excellent customer service while demonstrating a high degree of professionalism. A Sr. Service Manager is a role model and leads by example.

Primary Duties

• Assist the Store Manager with the following tasks:
• Manage the sales floor.
• Keep up visual standards.
• Perform opening and closing routines to include opening and closing of store and registers, execution of deposits and receipt of shipment,
• Assist in developing associates at all levels.
• Assist in building a team that works well together based on the needs of the store.
• Follow and execute the direction and goals for the day/shift when associates arrive to work.
• Incorporate Loss Prevention and Safety message into daily operations.

Qualifications: REQUIREMENTS

• Minimum of 6 months of management experience in retail or non-retail.
• Retail experience a plus.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to train and directing others and developing associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
• Ability to perform cash register functions.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise.
• Stylish with a love of fashion.

Benefits

• Medical, Dental and Vision Plan
• Employee Assistance Program
• Life Insurance
• Employee Discount
• Paid Time Off
• 401(k) Plan with company match
• Referral Program
• Monthly Bonus Potential