Sr Service Manager

My Melrose; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plan

Employee Assistance Program

Life Insurance

Employee Discount

Paid Time Off

401(k) Plan with company match

Referral Program

Monthly Bonus Potential

Job summary

My Melrose in Houston, TX is seeking a Sr. Service Manager to lead store operations and deliver an exceptional in-store experience. You will supervise the sales floor, uphold visual standards, and mentor associates to achieve daily goals.

The role requires decisive leadership, strong interpersonal skills, and the ability to train staff, manage schedules, and handle cash and safety procedures. You will partner with the Store Manager to drive performance in a fast-paced fashion environment.

Qualifications

• Minimum of 6 months of management experience in retail or non-retail.
• Retail experience a plus.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to train and directing others and developing associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
• Ability to perform cash register functions.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Stylish with a love of fashion.

Responsibilities

• Assist the Store Manager with the following tasks.
• Manage the sales floor.
• Keep up visual standards.
• Perform opening and closing routines, deposits, and receipt of shipment.
• Assist in developing associates at all levels.
• Assist in building a team that works well together based on store needs.
• Follow and execute daily direction and goals for the shift.
• Incorporate loss prevention and safety messages into daily operations.

Skills

Retail management

Leadership

Customer service

Staff training

Time management

Loss prevention

Safety compliance

Job description

Job DetailsJob Location: 6 - Northwood Shopping Center - Houston, TX 77039

Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them to return. We appreciate the unique strengths and diversity of each individual, which makes us a great place to work and shop. Employees in all positions play a vital role in our business. As the member of the management team, the Sr. Service Manager has responsibility for ensuring the team delivers excellent customer service while demonstrating a high degree of professionalism. A Sr. Service Manager is a role model and leads by example.

Primary Duties

• Assist the Store Manager with the following tasks:
• Manage the sales floor.
• Keep up visual standards.
• Perform opening and closing routines to include opening and closing of store and registers, execution of deposits and receipt of shipment.
• Assist in developing associates at all levels.
• Assist in building a team that works well together based on the needs of the store.
• Follow and execute the direction and goals for the day/shift when associates arrive to work.
• Incorporate Loss Prevention and Safety message into daily operations.

Qualifications

• Minimum of 6 months of management experience in retail or non-retail.
• Retail experience a plus.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to train and directing others and developing associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
• Ability to perform cash register functions.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise.
• Stylish with a love of fashion.

Benefits

• Medical, Dental and Vision Plan
• Employee Assistance Program
• Life Insurance
• Employee Discount
• Paid Time Off
• 401(k) Plan with company match
• Referral Program
• Monthly Bonus Potential