Sr Service Manager

My Melrose; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plan

Employee Discount

401(k) Plan with company match

Paid Time Off

Life Insurance

Employee Assistance Program

Monthly Bonus Potential

Referral Program

Job summary

My Melrose in Austin, TX is seeking a Sr. Service Manager to lead a store team and ensure an exceptional customer experience. You will model professionalism, drive sales floor management, and uphold visual standards.

The role requires training and developing associates, managing openings/closings, and enforcing safety and loss prevention measures. This is a full‑time, on‑site position at a fashion-focused retailer.

Qualifications

• Minimum of 6 months of management experience in retail or non-retail.
• Strong interpersonal and customer-facing abilities.
• Ability to train, direct others, and develop associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read store floor plans and safety/operational instructions.

Responsibilities

• Assist the Store Manager with managing the sales floor.
• Maintain visual standards.
• Perform opening and closing routines, including deposits and receipt of shipments.
• Assist in developing associates at all levels.
• Build a cohesive team that meets store needs.
• Follow daily direction and goals.
• Incorporate Loss Prevention and Safety messages into daily operations.

Skills

Interpersonal skills

Organizational skills

Training & development

Customer service focus

Loss prevention awareness

Team leadership

Job description

Job Details

Location: 161 - The Shops at Tech Ridge Shopping Center - Austin, TX 78753

Work where you can shop! We are looking for individuals with a passion for fashion who can give our customers an exceptional in-store customer experience that encourages them to return.

As a member of the management team, the Sr. Service Manager ensures that the team delivers excellent customer service while demonstrating a high degree of professionalism. The Sr. Service Manager is a role model who leads by example.

Primary Duties

• Assist the Store Manager with managing the sales floor.
• Maintain visual standards.
• Perform opening and closing routines, including opening and closing of store and registers, execution of deposits, and receipt of shipment.
• Assist in developing associates at all levels.
• Assist in building a team that works well together based on the needs of the store.
• Follow and execute the direction and goals for the day/shift when associates arrive to work.
• Incorporate Loss Prevention and Safety messages into daily operations.

Qualifications

• Minimum of 6 months of management experience in retail or non‑retail.
• Retail experience is a plus.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to train, direct others, and develop associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
• Ability to perform cash register functions.
• Ability to adjust priorities and manage time wisely in a fast‑paced environment.
• Ability to work a full‑time schedule including nights, weekends, and holidays as required.
• Ability to move, handle, and lift store merchandise.
• Stylish with a love of fashion.

Benefits

• Medical, Dental and Vision Plan
• Employee Assistance Program
• Life Insurance
• Employee Discount
• Paid Time Off
• 401(k) Plan with company match
• Referral Program
• Monthly Bonus Potential