Sr. SCCM Administrator

American business solutions inc; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Job summary

American business solutions inc is seeking a 3rd level Support Analyst to provide advanced help for PSDC SCCM, Airwatch, VDI, and Inmate environments. You will troubleshoot and resolve hardware and software escalations and guide end users and IT staff.

Responsibilities include supporting SCCM deployments, maintaining OSD task sequences, managing Airwatch assets, and assisting VDI session support and connectivity.

Qualifications

• At least 3 years of relevant experience.
• Experience with SCCM, Airwatch, and VDI.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide 3rd level Support Analyst for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot hardware and software escalations and assist IT staff and end users.
• Assist and supports SCCM deployments, packaging applications, and OSD task sequences.
• Support the Airwatch console environment and manage assets and objects.
• Support the VDI with session support and connectivity troubleshooting.
• Assist the DOC Inmate environment with testing and customizations.

Skills

SCCM

VDI

Airwatch

Troubleshooting

Hardware support

Tools

OSD task sequences

Job description

Purpose:

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

Required/Desired Skills

Skill

Amount

of Experience

At least 3 years of relevant experience. Required 3.0 Years

Skills :

At least 3 years of relevant experience.