Desktop Support

ATC; Mechanicsburg (Cumberland County); On-site; USD 60,000 - 80,000; Full time

Job summary

ATC is seeking a 3rd level Support Analyst to provide advanced troubleshooting for PSDC SCCM, Airwatch, VDI, and Inmate environments. The role involves supporting hardware and software issues and guiding staff through problem resolution.

You will assist with SCCM deployments, packaging applications, and maintaining OSD task sequences; support Airwatch assets and VDI operations, including session connectivity. Inmate environment support includes testing and customizations.

Qualifications

• Experience supporting enterprise imaging, software deployment, and endpoint management.
• Ability to diagnose hardware and software issues and escalate appropriately.
• Strong problem-solving and communication skills.

Responsibilities

• Tertiary level support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot and assist with hardware and software escalations.
• Assist SCCM deployments, packaging applications, and OSD task sequences.
• Support Airwatch assets and objects; manage VDI session support and connectivity.
• Troubleshoot DOC Inmate environment and assist with testing and customizations.

Tools

SCCM

Airwatch

VDI

Job description

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.