Tier 3 IT Support specialist

ATC; Mechanicsburg (Cumberland County); On-site; USD 65,000 - 90,000; Full time

Job summary

ATC in Mechanicsburg, PA is seeking a 3rd level Support Analyst to provide expert support for PSDC SCCM, Airwatch, VDI, and Inmate environments in Mechanicsburg, PA.

You will troubleshoot hardware and software escalations, work with IT staff and end users, and lead SCCM deployments, OS Deployment task sequences, Airwatch asset management, and VDI session support. This role also involves evaluating IT needs, configuring systems, and documenting processes to ensure reliable operation.

Responsibilities

• Serve as a 3rd level Support Analyst for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot hardware and software escalations; collaborate with IT Support staff and End Users as needed.
• Provide instruction for processes and problem resolution.
• Assist and support SCCM deployments, packaging applications, and other SCCM tasks.
• Maintain Operating System Deployment (OSD) task sequences and relative packages.
• Support the Airwatch console environment by managing assets and objects.
• Support the VDI with daily tasks like session support and connectivity troubleshooting.
• Assist DOC Inmate environment with troubleshooting, image testing, and customizations.
• Review hardware and software purchases and system integration/installation.
• Work with users to determine needs and specify IT requirements; perform interoperability tests on OS, network, and application software.
• Participate in evaluating industry technologies relative to open systems environments, including security services and directory services.

Job description

Purpose:

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.