3rd-Level IT Support Analyst — SCCM, VDI, AirWatch

S-R-International-Inc; Harrisburg (Dauphin County); Remote; USD 60,000 - 95,000; Full time

Job summary

S-R-International-Inc is seeking a 3rd Level Support Analyst in the Harrisburg area to support PSDC SCCM, AirWatch, VDI, and Inmate environments. The role involves troubleshooting hardware/software escalations, working with IT staff and end users, and guiding process resolution.

Responsibilities include SCCM deployments, OS task sequences, AirWatch console management, and VDI session support, with additional duties around DOC Inmate environment testing and integration assessments.

Qualifications

• In-depth background check including fingerprinting is required.
• Experience with enterprise IT systems and compliance environments.

Responsibilities

• Support SCCM deployments and OS task sequences.
• Manage AirWatch console and asset records.
• Provide VDI session support and connectivity troubleshooting.
• Support DOC Inmate environment testing and customization.
• Collaborate with IT staff and end users to resolve issues.

Skills

End-user support

Troubleshooting

Communication

Tools

SCCM

AirWatch

VDI

Imaging

Job description

S-R-International-Inc is seeking a 3rd Level Support Analyst in the Harrisburg area to support PSDC SCCM, AirWatch, VDI, and Inmate environments. The role involves troubleshooting hardware/software escalations, working with IT staff and end users, and guiding process resolution.

Responsibilities include SCCM deployments, OS task sequences, AirWatch console management, and VDI session support, with additional duties around DOC Inmate environment testing and integration assessments.