Sr. Salesforce Business Analyst | Remote/WFH | Long-Term Contract

Carnation Infotech; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Carnation Infotech Pvt Ltd. is seeking an experienced Senior Salesforce Business Analyst / Functional Consultant for a long-term, remote CRM engagement.

The role involves gathering requirements, translating them into user stories, and bridging between stakeholders and Salesforce teams. The ideal candidate will have strong Salesforce Sales Cloud and Marketing Cloud experience, with proficiency in Agile, Jira, and Confluence.

Qualifications

• Gather, analyse, prioritise and document business requirements.
• Translate business needs into functional specifications and user stories.
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Provide functional guidance on CRM processes, configurations and best practices.
• Manage CRM enhancement projects, backlogs and implementation timelines.
• Coordinate with business teams, developers and implementation partners.

Responsibilities

• Maintain project documentation and track progress using Jira / Confluence.
• Provide functional support to end-users and coordinate technical escalations.

Skills

Salesforce Functional Consulting

Salesforce Sales Cloud

Salesforce Marketing Cloud

Requirement gathering

Functional documentation

Agile methodology

Tools

Jira

Confluence

Job description

Hiring: Senior Salesforce Business Analyst / Functional Consultant

Work Mode: Remote

Engagement: Long-Term Contract

Shift Timing: 11:00 AM 8:00 PM IST

Working Hours: 8 hours per day

We are looking for an experienced Senior Salesforce Business Analyst / Functional Consultant for a long-term CRM consulting engagement.

Key Responsibilities:

• Gather, analyse, prioritise and document business requirements.
• Translate business needs into functional specifications and user stories.
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Provide functional guidance on CRM processes, configurations and best practices.
• Manage CRM enhancement projects, backlogs and implementation timelines.
• Coordinate with business teams, developers and implementation partners.
• Maintain project documentation and track progress using Jira / Confluence.
• Provide functional support to end-users and coordinate technical escalations.

Required Skills:

• Strong experience in Salesforce Functional Consulting / Business Analysis.
• Salesforce Sales Cloud.
• Salesforce Marketing Cloud.
• Requirement gathering and stakeholder management.
• Functional documentation, user stories and backlog prioritisation.
• Agile methodology, Jira and Confluence.

Good to Have:

• Salesforce Agentforce / AI capabilities.
• Experience in CRM transformation and digital enhancement projects.
• Salesforce Vibes and nonprofit / international organisation experience.

Preferred Profiles:

• Senior Salesforce Business Analysts
• Salesforce Functional Consultants
• Salesforce CRM Solution Consultants