Senior Project Manager, Implementation

Alkami; United States; Remote; USD 106,000 - 118,000; Full time

Benefits offered by this job

Remote-friendly work environment

Unlimited PTO

401(k) with employer match

Job summary

Alkami is a digital sales and service platform provider for U.S. banks and credit unions.

The Sr Project Manager, Implementation leads complex client implementations of Alkami Digital Banking solutions, coordinating cross-functional teams and ensuring alignment with customer goals. This remote-first role requires strong scheduling, risk management, and stakeholder communication, with experience across Jira, MS Project, Smartsheet, Confluence, and Slack.

Qualifications

• Advanced experience managing complex implementation projects and customer-facing delivery activities.
• Strong project scheduling, stakeholder management, and cross-functional coordination skills.
• Ability to independently manage multiple concurrent projects with varying complexity levels.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Experience managing project risks, escalations, and implementation dependencies.
• Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms.

Responsibilities

• Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations.
• Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle.
• Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables.
• Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes.
• Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction.
• Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion.
• Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities.
• Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders.
• Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution.
• Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies.
• Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution.
• Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders.
• Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO.
• Serve as a subject matter expert in at least one functional area by maintaining current project documentation, contributing to best practices, and supporting knowledge-sharing initiatives across the organization.
• Support and mentor less experienced project managers by sharing implementation best practices, assisting with issue resolution strategies, and providing guidance on project coordination activities.

Skills

Project management

Scheduling

Stakeholder management

Multi-project management

Communication

Risk management

Jira

MS Project

Smartsheet

Confluence

Slack

Customer relationship management

Education

Bachelor’s degree in Business or related field

Tools

Jira

MS Project

Smartsheet

Confluence

Slack

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing - each solution can stand alone, but together they deliver more - to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds. If you're ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

The Sr Project Manager, Implementation serves as an experienced implementation delivery professional responsible for leading complex client implementation projects across Alkami Digital Banking solutions.

This role independently manages diverse project portfolios, coordinates cross-functional delivery activities, and drives customer-facing project execution to ensure successful implementation outcomes, operational alignment, and customer satisfaction.

The Sr Project Manager, Implementation operates independently on complex engagements, contributes to process improvements, and influences project delivery best practices that improve implementation quality, scalability, and customer experience.

Essential Duties & Responsibilities

• Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations
• Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle
• Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables
• Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes
• Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction
• Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion
• Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities
• Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders
• Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution
• Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies
• Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution
• Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders
• Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO
• Serve as a subject matter expert in at least one functional area by maintaining current project documentation, contributing to best practices, and supporting knowledge-sharing initiatives across the organization
• Support and mentor less experienced project managers by sharing implementation best practices, assisting with issue resolution strategies, and providing guidance on project coordination activities

Minimum Years of Experience

3-6 years of experience leading implementation projects, customer onboarding initiatives, project delivery programs, or client-facing operational engagements within SaaS, fintech, banking technology, or related environments.

Education Level

Bachelor's degree in Business, Project Management, Information Systems, Communications, or a related field.

Knowledge, Skills & Qualifications Required

• Advanced experience managing complex implementation projects and customer-facing delivery activities
• Strong project scheduling, stakeholder management, and cross-functional coordination skills
• Ability to independently manage multiple concurrent projects with varying complexity levels
• Strong written and verbal communication skills with technical and non-technical stakeholders
• Experience managing project risks, escalations, and implementation dependencies
• Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms
• Strong analytical, organizational, and customer relationship management skills
• Ability to drive customer-centric implementation experiences while balancing operational priorities

Preferred Experience

• Supporting fintech, SaaS, or digital banking implementation projects
• Familiarity with Agile, Waterfall, or hybrid project management methodologies
• Working knowledge of SQL, technical implementation concepts, or integration coordination activities
• Experience contributing to process optimization or operational improvement initiatives
• Experience mentoring project coordinators or junior project managers
• Exposure to project financial management, forecasting, or resource planning activities

Salary Range

The salary range for this position is: $106,000 - $118,400

Cool Things to Know Not Just Any Company:

• remote-first environment
• unlimited paid time off
• 401(k) with employer match
• and more

Work Authorization

We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Pay Transparency:

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.