Sr. Program Manager

Csat Solutions; Houston, Northern (TX, KY); On-site; USD 120,000 - 160,000; Full time

Job summary

CSAT Solutions seeks a highly experienced Program Manager to lead complex AI server repair, refurbishment, and reverse logistics initiatives. You will coordinate across Operations, Engineering, Quality, and Supply Chain to ensure on-time delivery, compliance, and customer satisfaction.

The role requires a Bachelor's degree with 10+ years in program management, hardware repair, or related fields. You will drive Lean, Six Sigma, and data-driven improvements, mentoring junior managers, and

Qualifications

• Bachelor's degree in Engineering, Business Administration, Operations Management, Supply Chain, Project Management, or a related discipline required; Master’s degree preferred.

Responsibilities

• Lead and manage complex, cross-functional programs supporting AI server repair, refurbishment, testing, and reverse logistics operations.
• Coordinate activities across Operations, Engineering, Quality, Supply Chain, Procurement, Finance, IT, Facilities, and Customer teams.
• Establish and manage program schedules to ensure customer commitments, launch dates, service levels, and readiness requirements.
• Lead program execution from planning through implementation, validation, ramp, and stabilization.
• Develop and manage detailed implementation plans for new AI server platforms and repair processes including tooling, documentation, training, staffing, and facility readiness.

Skills

Analytical thinking

Leadership

Project management

Executive communication

Education

Bachelor's degree in Engineering, Business Administration, Operations Management, Supply Chain, Project Management, or related discipline

Master's degree preferred

Tools

ERP systems

MS Office (Excel, PowerPoint, Project)

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

Role and Responsibilities

• Lead and manage complex, cross-functional programs supporting AI server repair, refurbishment, testing, and reverse logistics operations.
• Assist in coordinating activities across Operations, Engineering, Quality, Supply Chain, Procurement, Finance, IT, Facilities, and Customer teams.
• Establish and manage program schedules to ensure customer commitments, launch dates, service levels, and operational readiness requirements are achieved.
• Lead program execution from initial planning and requirements definition through implementation, validation, production ramp, and stabilization.
• Coordinate the development of detailed implementation plans for new AI server platforms and repair processes, including tooling, test equipment, documentation, training, staffing, material requirements, and facility readiness..
• Serve as key customer contact and manage customer requirements, Statements of Work (SOWs), Service Level Agreements (SLAs), key deliverables, and program-specific performance metrics.
• Lead recurring program reviews with customers and executive teams, including operational readiness reviews, Quarterly Business Reviews (QBRs), and other program presentations.
• Develop and manage program budgets, capital requirements, and business cases for new equipment, automation, tooling, test systems, and facility improvements.
• Track program financial performance and identify opportunities to reduce costs, improve productivity, increase utilization, and improve overall program profitability.
• Promote continuous improvement using Lean, Six Sigma, structured problem-solving, and data-driven methodologies.
• Support customer and regulatory audits and ensure program requirements are incorporated into operational processes.
• Develop and maintain strong relationships with customer representatives, suppliers, technology partners, and internal stakeholders.
• Mentor and develop more junior program managers and project team members, promoting strong program management practices and accountability.
• Perform other duties and special projects as assigned.

Education, Training and Skills

• Bachelor's degree in Engineering, Business Administration, Operations Management, Supply Chain, Project Management, or a related discipline required; Master\'s degree preferred.
• Minimum ten (10) years of progressive experience in program management, engineering, manufacturing, electronics repair, technology services, or industrial operations.
• Experience with AI servers, GPU systems, enterprise computing, electronics repair, data center equipment, reverse logistics, or high-technology manufacturing strongly preferred.
• Demonstrated experience with New Product Introduction (NPI), technology transfers, product transitions, customer implementations, or large-scale operational launches, sometime simultaneously
• Strong understanding of program management methodologies, project planning, risk management, change management, and financial controls.
• Proven experience managing customer-facing programs and presenting program status, risks, financial performance, and operational results to senior leadership.
• Strong analytical and problem-solving skills with the ability to interpret operational, financial, quality, and program performance data.
• Experience with Lean Manufacturing, Six Sigma, continuous improvement, and structured root-cause analysis preferred.
• Strong understanding of manufacturing and repair processes, quality systems, supply chain, inventory management, and operational performance metrics.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational skills with the ability to establish priorities, manage competing deadlines, and drive accountability across functional organizations.
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Project; experience with ERP, WMS, MES, PLM, and program management systems preferred.
• Demonstrated leadership, business judgment, initiative, and ability to work effectively with limited supervision.
• Ability to travel domestically and internationally as required to support customers, suppliers, new program launches, and operational initiatives.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.