Operations Director

CSAT Solutions LP; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

CSAT Solutions LP is seeking an Operations Director for AI server repair to lead a high-growth, complex manufacturing/repair operation. You will drive strategic direction, oversee budgeting and cost control, and partner with cross-functional teams to scale capacity and improve performance.

The role requires 15+ years of leadership in electronics repair or high-technology operations, with strong Lean/Six Sigma credentials and a track record of financial stewardship and customer-focused delivery.

Qualifications

• Bachelor's degree required in Engineering/Operations Management; MBA or advanced degree preferred.
• 15+ years of progressive leadership experience in manufacturing, electronics repair, or high-technology operations.
• Experience leading AI server enterprise hardware, data center infrastructure, or reverse logistics operations preferred.
• Proven track record in managing multi-million dollar operating budgets and full P&L responsibility.
• Strong strategic leadership and ability to translate objectives into operational execution.

Responsibilities

• Provide strategic leadership and overall operational direction for the AI server repair facility.
• Drive safety, quality, continuous improvement, and regulatory compliance across operations.
• Manage budgeting, forecasting, labor, and capital planning with cost optimization.
• Develop KPIs: throughput, turnaround, yield, inventory, customer satisfaction, and margin.
• Lead capacity, workforce planning, and capital equipment investments.
• Collaborate with Engineering, Supply Chain, Quality, Finance, IT, HR, and Facilities to ensure alignment.

Skills

Strategic leadership

P&L management

Lean Manufacturing

Six Sigma

Cross-functional leadership

Data-driven decisions

KPI reporting

Customer relationships

Education

Bachelor's degree in Engineering/Operations Management

MBA preferred

Tools

ERP systems

MES

Microsoft Office

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success We know that outstanding candidates are looking for challenging career opportunities If you are a highly motivated individual with an entrepreneurial spirit CSAT Solutions may have a career for you We invite you to explore the current opportunities available at CSAT Solutions We are currently seeking qualified candidates to fill the role of a Operations Director for AI server repair.

Role and Responsibilities

• Provide strategic leadership and overall operational direction for an AI server repair and reverse logistics facility
• Drive a culture of safety quality operational excellence and continuous improvement while ensuring compliance with all regulatory environmental and customer specific requirements
• Maintain full Profit and Loss P&L responsibility including budgeting forecasting labor management capital planning productivity improvements and cost optimization
• Establish and monitor key performance indicators KPIs including throughput turnaround time first pass yield repair quality inventory accuracy customer satisfaction labor efficiency and operating margin
• Develop and execute operational strategies that support rapid business growth increased production capacity and evolving customer requirements
• Serve as the operational liaison with customer leadership conducting regular business reviews resolving escalated issues and identifying opportunities to expand services and improve customer satisfaction
• Partner closely with Engineering Supply Chain Quality Finance IT Human Resources and Facilities to ensure organizational alignment and effective resource planning
• Lead capacity planning workforce planning capital equipment investments facility expansion projects and operational readiness initiatives
• Champion Lean Manufacturing Six Sigma automation and digital transformation initiatives to improve productivity reduce waste and enhance operational performance
• Ensure effective inventory management material flow asset accountability and secure handling of high value AI server components throughout the repair lifecycle
• Foster a culture of accountability employee engagement and continuous learning by mentoring leaders developing succession plans and building high performing management teams
• Provide leadership during customer audits business continuity events and operational escalations
• Support strategic planning new customer implementations new product introductions NPI and expansion of repair capabilities

Education Training and Skills

• Bachelors degree in Engineering Operations Management Supply Chain or a related discipline required; MBA or other advanced degree preferred
• Minimum of fifteen 15 years of progressive leadership experience in manufacturing electronics repair high technology operations or industrial services
• Experience leading AI server enterprise hardware electronics manufacturing data center infrastructure or reverse logistics operations strongly preferred
• Demonstrated experience managing complex customer relationships contractual service level agreements and executive business reviews
• Proven success managing multi million dollar operating budgets and full P&L responsibility
• Strong strategic leadership with the ability to translate business objectives into operational execution
• Proven ability to lead large cross functional organizations in fast paced high growth environments
• Extensive experience implementing Lean Manufacturing Six Sigma continuous improvement and operational excellence methodologies
• Strong financial acumen with demonstrated success improving profitability through productivity quality inventory optimization and cost management
• Experience leading capacity planning workforce planning and operational scaling for rapidly growing businesses
• Excellent communication negotiation and customer relationship management skills
• Demonstrated ability to influence stakeholders and collaborate effectively across all organizational levels
• Strong analytical and data driven decision making skills with experience using operational dashboards and KPI reporting
• High level of integrity accountability and commitment to developing future leaders
• Proficient with ERP MES warehouse management and Microsoft Office applications

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status