Sr. Program Manager

CSAT Solutions LP; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

CSAT Solutions LP seeks a Sr Program Manager for AI server repair to lead cross-functional programs spanning refurbishment, testing, and reverse logistics. You will coordinate across Operations, Engineering, Quality, Supply Chain, Finance, IT, Facilities, and Customer teams to meet commitments and drive readiness.

The role requires a decade of program management experience, strong analytical skills, and a track record of delivering complex launches. Travel may be required.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Operations Management, Supply Chain, Project Management, or related field required
• 10+ years of progressive experience in program management or related fields
• Experience with AI servers, GPU systems, enterprise computing, electronics repair or data center equipment
• Experience with Lean Manufacturing, Six Sigma, continuous improvement
• Strong communication, analytical, and presentation skills
• Willingness to travel domestically and internationally

Responsibilities

• Lead and manage complex cross functional programs for AI server repair refurbishment and reverse logistics
• Coordinate activities across Operations, Engineering, Quality, Supply Chain, Procurement, Finance, IT, Facilities, and Customer teams
• Establish and manage program schedules to meet customer commitments and launch dates
• Lead program execution from planning through implementation, validation, ramp, and stabilization
• Develop detailed implementation plans for new AI server platforms and repair processes
• Manage customer requirements, SOWs, SLAs, and program-specific metrics
• Lead quarterly business reviews and other program presentations
• Develop and manage budgets, capital requirements and business cases
• Track financial performance and identify cost reduction opportunities
• Promote continuous improvement using Lean Six Sigma and data-driven methods
• Support audits and ensure requirements are incorporated into processes
• Build relationships with customers, suppliers, partners, and internal stakeholders
• Mentor junior program managers and promote accountability
• Perform other duties and special projects

Skills

Program management

Cross-functional leadership

Lean Six Sigma

Data-driven decisions

Education

Bachelor's degree in Engineering

Master's degree preferred

Tools

Excel

PowerPoint

Project

ERP

WMS

MES

PLM

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success We know that outstanding candidates are looking for challenging career opportunities If you are a highly motivated individual with an entrepreneurial spirit CSAT Solutions may have a career for you We invite you to explore the current opportunities available at CSAT Solutions We are currently seeking qualified candidates to fill the role of a Sr Program Manager for AI server repair

Role and Responsibilities

• Lead and manage complex cross functional programs supporting AI server repair refurbishment testing and reverse logistics operations
• Assist in coordinating activities across Operations Engineering Quality Supply Chain Procurement Finance IT Facilities and Customer teams
• Establish and manage program schedules to ensure customer commitments launch dates service levels and operational readiness requirements are achieved
• Lead program execution from initial planning and requirements definition through implementation validation production ramp and stabilization
• Coordinate the development of detailed implementation plans for new AI server platforms and repair processes including tooling test equipment documentation training staffing material requirements and facility readiness
• Serve as key customer contact and manage customer requirements Statements of Work SOWs Service Level Agreements SLAs key deliverables and program specific performance metrics
• Lead recurring program reviews with customers and executive teams including operational readiness reviews Quarterly Business Reviews QBRs and other program presentations
• Develop and manage program budgets capital requirements and business cases for new equipment automation tooling test systems and facility improvements
• Track program financial performance and identify opportunities to reduce costs improve productivity increase utilization and improve overall program profitability
• Promote continuous improvement using Lean Six Sigma structured problem solving and data driven methodologies
• Support customer and regulatory audits and ensure program requirements are incorporated into operational processes
• Develop and maintain strong relationships with customer representatives suppliers technology partners and internal stakeholders
• Mentor and develop more junior program managers and project team members promoting strong program management practices and accountability
• Perform other duties and special projects as assigned

Education Training and Skills

• Bachelors degree in Engineering Business Administration Operations Management Supply Chain Project Management or a related discipline required; Masters degree preferred
• Minimum ten 10 years of progressive experience in program management engineering manufacturing electronics repair technology services or industrial operations
• Experience with AI servers GPU systems enterprise computing electronics repair data center equipment reverse logistics or high technology manufacturing strongly preferred
• Demonstrated experience with New Product Introduction NPI technology transfers product transitions customer implementations or large scale operational launches sometime simultaneously
• Strong understanding of program management methodologies project planning risk management change management and financial controls
• Proven experience managing customer facing programs and presenting program status risks financial performance and operational results to senior leadership
• Strong analytical and problem solving skills with the ability to interpret operational financial quality and program performance data
• Experience with Lean Manufacturing Six Sigma continuous improvement and structured root cause analysis preferred
• Strong understanding of manufacturing and repair processes quality systems supply chain inventory management and operational performance metrics
• Excellent verbal written presentation and interpersonal communication skills
• Strong organizational skills with the ability to establish priorities manage competing deadlines and drive accountability across functional organizations
• Advanced proficiency in Microsoft Office particularly Excel PowerPoint and Project; experience with ERP WMS MES PLM and program management systems preferred
• Demonstrated leadership business judgment initiative and ability to work effectively with limited supervision
• Ability to travel domestically and internationally as required to support customers suppliers new program launches and operational initiatives

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status