Operations Director

Csat Solutions; Houston (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

CSAT Solutions LP is seeking an Operations Director to lead our AI server repair operations in Houston. The role requires strategic leadership across manufacturing and reverse logistics, with responsibility for safety, quality, and continuous improvement.

You will own budgeting, forecasting, and capital planning, while delivering on KPIs and customer satisfaction. Strong cross-functional collaboration and data-driven decision making are essential.

Qualifications

• Bachelor's degree in Engineering, Operations Management, Supply Chain or related field.
• MBA or other advanced degree preferred.
• 15+ years of progressive leadership in manufacturing, electronics repair, or high-technology ops.
• Experience leading AI server, enterprise hardware, or reverse logistics ops preferred.
• Proven success managing multi‑million-dollar operating budgets and full P&L.
• Strong strategic leadership with ability to translate objectives into execution.

Responsibilities

• Provide strategic leadership and overall operational direction for AI server repair facility.
• Drive safety, quality, and continuous improvement, ensuring regulatory compliance.
• Maintain full P&L responsibility including budgeting, forecasting, labor and capital planning.
• Establish KPIs: throughput, turnaround, yield, repair quality, inventory, satisfaction, and margins.
• Develop strategies to support growth, capacity expansion, and evolving customer needs.
• Partner with Engineering, Supply Chain, Quality, Finance, IT, HR, and Facilities for alignment.
• Lead capacity planning, workforce planning, and equipment investments.
• Champion Lean, Six Sigma, automation, and digital transformation to boost productivity.

Skills

Strategic leadership

Cross-functional collaboration

Lean Manufacturing

Six Sigma

Budgeting & P&L

Data-driven decisions

ERP/MES/WMS

Communication

Education

Bachelor's degree in Engineering or related

MBA or advanced degree preferred

Tools

ERP systems

MES

Warehouse Management Systems

Job description

Career Opportunities with CSAT Solutions LP

A great place to work.

Careers At CSAT Solutions LP

Current job opportunities are posted here as they become available.

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

We are currently seeking qualified candidates to fill the role of a Operations Director for AI server repair.

Role and Responsibilities

• Provide strategic leadership and overall operational direction for an AI server repair and reverse logistics facility.
• Drive a culture of safety, quality, operational excellence, and continuous improvement while ensuring compliance with all regulatory, environmental, and customer-specific requirements.
• Maintain full Profit and Loss (P&L) responsibility, including budgeting, forecasting, labor management, capital planning, productivity improvements, and cost optimization.
• Establish and monitor key performance indicators (KPIs) including throughput, turnaround time, first-pass yield, repair quality, inventory accuracy, customer satisfaction, labor efficiency, and operating margin.
• Develop and execute operational strategies that support rapid business growth, increased production capacity, and evolving customer requirements.
• Serve as the operational liaison with customer leadership, conducting regular business reviews, resolving escalated issues, and identifying opportunities to expand services and improve customer satisfaction.
• Partner closely with Engineering, Supply Chain, Quality, Finance, IT, Human Resources, and Facilities to ensure organizational alignment and effective resource planning.
• Lead capacity planning, workforce planning, capital equipment investments, facility expansion projects, and operational readiness initiatives.
• Champion Lean Manufacturing, Six Sigma, automation, and digital transformation initiatives to improve productivity, reduce waste, and enhance operational performance.
• Ensure effective inventory management, material flow, asset accountability, and secure handling of high-value AI server components throughout the repair lifecycle.
• Foster a culture of accountability, employee engagement, and continuous learning by mentoring leaders, developing succession plans, and building high-performing management teams.
• Provide leadership during customer audits, business continuity events, and operational escalations.
• Support strategic planning, new customer implementations, new product introductions (NPI), and expansion of repair capabilities.

Education, Training and Skills

• Bachelor's degree in Engineering, Operations Management, Supply Chain or a related discipline required; MBA or other advanced degree preferred.
• Minimum of fifteen (15) years of progressive leadership experience in manufacturing, electronics repair, high-technology operations, or industrial services.
• Experience leading AI server, enterprise hardware, electronics manufacturing, data center infrastructure, or reverse logistics operations strongly preferred.
• Demonstrated experience managing complex customer relationships, contractual service level agreements, and executive business reviews.
• Proven success managing multi-million-dollar operating budgets and full P&L responsibility.
• Strong strategic leadership with the ability to translate business objectives into operational execution.
• Proven ability to lead large, cross-functional organizations in fast-paced, high-growth environments.
• Extensive experience implementing Lean Manufacturing, Six Sigma, continuous improvement, and operational excellence methodologies.
• Strong financial acumen with demonstrated success improving profitability through productivity, quality, inventory optimization, and cost management.
• Experience leading capacity planning, workforce planning, and operational scaling for rapidly growing businesses.
• Excellent communication, negotiation, and customer relationship management skills.
• Demonstrated ability to influence stakeholders and collaborate effectively across all organizational levels.
• Strong analytical and data-driven decision-making skills with experience using operational dashboards and KPI reporting.
• High level of integrity, accountability, and commitment to developing future leaders.
• Proficient with ERP, MES, warehouse management, and Microsoft Office applications.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.