Quality Manager

Csat Solutions; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

CSAT Solutions LP is seeking a seasoned Quality Manager to lead the QMS for AI server repair, ensuring ISO 9001 compliance, CAPA effectiveness, and cross-functional quality improvements. You will drive audits, repair validation, and training across engineering, operations, and supplier quality.

Ideal candidates bring 7+ years in electronics manufacturing quality management, CQE certification, and strong problem-solving with Lean/Six Sigma tools.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field.
• Minimum 7 years progressive quality management experience in electronics manufacturing or depot repair; 5+ years leadership.
• CQE certification; Six Sigma Black Belt or equivalent certifications preferred.
• IPC-A-610 and IPC-7711/7721 certifications required; J-STD-001 preferred.
• Thorough understanding of ISO 9001 quality management systems.

Responsibilities

• Develop, implement, and maintain the QMS to ensure ISO 9001 compliance and other quality standards.
• Lead QA/QC activities supporting AI server, GPU, storage, networking, and related repair operations.
• Collaborate with Engineering to implement procedures, work instructions, and repair validation processes.
• Establish and manage training programs for technicians and inspectors on repair standards and quality tools.
• Lead internal audits, process audits, and CAPA to drive continuous improvement.

Skills

Leadership

Cross-functional collaboration

Quality management

Problem-solving

Statistical analysis

Education

Bachelor's degree in Engineering/Quality/Manufacturing or related

CQE certification

Six Sigma Black Belt or equivalent

IPC-A-610

IPC-7711/7721

Tools

Excel

Power BI

Visio

Project

Statistical analysis software

Job description

Career Opportunities with CSAT Solutions LP

Careers At CSAT Solutions LP

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

We are currently seeking qualified candidates to fill the role of a Quality Manager for AI server repair.

Role and Responsibilities

• Develop, implement, and maintain the Quality Management System (QMS) to ensure compliance with customer, regulatory, and industry standards, including ISO 9001 and other applicable quality requirements.
• Lead all quality assurance and quality control activities supporting AI server, GPU, storage, networking, and supporting hardware repair operations.
• Working with engineering, develop and implement procedures, work instructions, inspection criteria, and repair validation processes to ensure consistent repair quality and reliability.
• Establish and maintain comprehensive quality training programs for technicians, inspectors, engineers, and support personnel covering repair standards, workmanship requirements, ESD controls, quality tools, and internal business systems.
• Develop and manage internal audit schedules, process audits, layered audits, product audits, and compliance assessments to ensure adherence to documented procedures and customer requirements.
• Partner with Operations, Engineering, Supply Chain, Program Management, Facilities, and Customer Quality teams to resolve quality issues and drive continuous process improvements utilizing Lean Manufacturing, Six Sigma, Statistical Process Control (SPC), Control Plans, Process Flow Mapping, PFMEA, 5S, and other quality methodologies.
• Lead root cause investigations using structured problem-solving methodologies, including 8D, 5 Whys, Fishbone Analysis, FMEA, and Failure Analysis, implementing effective corrective and preventive actions (CAPA).
• Monitor repair quality performance through key metrics, including first-pass yield (FPY), repair accuracy, turnaround time, customer returns, warranty failures, escape rates, defect trends, and cost of poor quality (COPQ).
• Manage customer quality concerns, nonconforming material processes, supplier quality issues, corrective actions, and customer audits.
• Oversee document control activities to ensure procedures, specifications, engineering changes, and quality documentation remain current and properly controlled.
• Manage calibration programs for inspection, measurement, and test equipment used throughout repair operations.
• Working with the supply chain team, develop supplier quality expectations and collaborate with suppliers to improve incoming material quality and corrective action effectiveness.
• Recruit, develop, coach, and manage Quality personnel, including Quality Engineers, Quality Supervisors, Auditors, Trainers, Inspectors, and Document Control specialists.
• Prepare and present quality performance metrics, audit results, risk assessments, and continuous improvement initiatives to executive leadership and customers.
• Support new product introduction (NPI), engineering change implementation, and new repair process validation.
• Perform other duties as assigned by leadership.

Education, Training and Skills

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related technical discipline required.
• Minimum of seven (7) years of progressive quality management experience within electronics manufacturing, depot repair, OEM service, or high-technology manufacturing, including at least five (5) years of leadership experience.
• Certified Quality Engineer (CQE) required, Six Sigma Black Belt, or other similar certifications preferred
• IPC-A-610 and IPC-7711/7721 certifications required; J-STD-001 certification preferred.
• Thorough understanding of ISO 9001 Quality Management Systems and experience implementing and maintaining compliant quality systems.
• Experience supporting repair operations involving enterprise servers, AI infrastructure, GPU systems, storage platforms, networking equipment, printed circuit board assemblies (PCBAs), and electronic subassemblies strongly preferred.
• Demonstrated expertise in quality tools and methodologies, including CAPA, 8D, SPC, MSA, PFMEA, Control Plans, Process Mapping, Lean Manufacturing, Six Sigma, and statistical data analysis.
• Experience managing customer quality requirements, supplier quality programs, warranty analysis, field failure investigations, and customer audits.
• Knowledge of ESD controls, electronics manufacturing processes, component-level repair, reliability principles, and failure analysis techniques.
• Advanced proficiency with Microsoft Office applications, including Excel, Power BI, Visio, and Project, with experience using statistical analysis software.
• Demonstrated ability to lead cross-functional teams, manage multiple priorities, communicate effectively with customers and executive leadership, and foster a culture of continuous improvement and operational excellence.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.