Patient Services Manager- TCHATT

Texas Tech University - Health Sciences Center; Lubbock (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Texas Tech University Health Sciences Center in Lubbock seeks a Patient Services Manager to oversee patient access initiatives and optimize day-to-day operations within Psychiatry Dept Lbk Genl. You will drive scheduling workflows, monitor KPIs, coordinate with leadership, and supervise the Patient Service Specialists to ensure consistent service delivery.

The role requires a health-related bachelor's degree, five years of experience in a clinical setting, and supervisory experience, with

Qualifications

• High School diploma or equivalent not required here? (Note: this item is included in requirements; however, the HTML specifies a Bachelor’s degree as preferred and supervisory experience).

Responsibilities

• Develop scheduling processes with the team and stakeholders.
• Data reporting and tracking related to scheduling.
• Communicate and organize access to services across departments.
• Attend and contribute to management meetings and trainings.
• Supervise and evaluate Patient Service Specialists.
• Provide guidance to the Patient Service Specialist team.

Skills

Supervisory experience

Interdisciplinary teamwork

Healthcare operations

Education

Bachelor’s degree or higher in health-related field

Job description

Extended Job Title

Patient Services Manager- TCHATT

Position Description

Oversees patient access initiatives and manages day-to-dayoperations within the assigned functional unit. Ensures seamlessand streamlined patient experiences by optimizing processes andenhancing patient access to quality healthcare services. MonitorsKey Performance Indicators (KPIs). Provides coaching and conductsemployee evaluations. Coordinates with other departments to ensureconsistent service standards. Trains other PSS team members.

Requisition ID

46016BR

Travel Required

Up to 25%

Pay Grade Maximum

$75,000

Major/Essential Functions

• In conjunction with Managing Director, develops processes forscheduling flows with consortium and other consortiumprojects/stakeholders.
• Data reporting and tracking related to scheduling.
• In coordination with leadership and other program directors,communicates and organizes access to services.
• Serve as an active contributor during management meetings.
• Attend and contribute to teleconferences, conferences andtrainings.
• Responsible for management and evaluations of supervisedstaff.
• Attend and engage in stakeholder meetings.
• Provide support/supervision and directions to the PatientService Specialist.

Grant Funded?

Yes

Pay Grade Minimum

$70,000

Pay Basis

Monthly

Work Location

Lubbock

Preferred Qualifications

• Bachelor’s Degree or higher in a health-related field.
• Experience as a Patient Services Specialist in a clinicalsetting.
• Demonstrated experience supervising Patient ServicesSpecialists.
• Demonstrated experience working in an interdisciplinaryenvironment.

Department

Psychiatry Dept Lbk Genl

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Required Qualifications

High School diploma or equivalent, five (5) years of experience,and one (1) year of supervisory experience.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care - and webelieve that our people are the reason for our institution’slasting success and bright future.

Being part of the TTUHSC team means being part of an innovative andsupportive community that empowers each individual to do their bestwork. Through our values-based culture , TTUHSC iscommitted to cultivating an exceptional workplace community with apositive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options -Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off - Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the- ar software and facilities,and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.