Sr. Manager, Organizational Change Management

icwgroup; San Diego (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

ICW Group is hiring a Manager, Organizational Change Management to lead the people-side adoption within the Strategy & Transformation Office. You will establish and operate a repeatable OCM methodology to prepare for, adopt, and sustain changes to processes, systems, roles, and ways of working, with governance-ready readiness and adoption metrics.

You will partner with portfolio, architecture, HR, and communications to identify impacts and develop strategies, plans, and training to ensure

Qualifications

• Bachelor's degree required in a related field; Master’s degree helpful.
• Experience leading enterprise change management initiatives across complex programs.
• Ability to develop, communicate, and govern OCM strategies and plans.

Responsibilities

• Builds and maintains the enterprise OCM capability with standardized templates and artifacts.
• Leads change strategy and adoption planning with cross-functional partners.
• Drives stakeholder engagement, communications, training, and readiness activities.
• Measures adoption and readiness, reporting health and progress to governance forums.
• Oversees OCM team operations, capacity planning, and continuous improvement.

Skills

Change management

Stakeholder engagement

Communication planning

Training and enablement

Adoption measurement

Coaching

Strategic planning

Education

Bachelor's degree

Master's degree

Job description

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The Manager, Organizational Change Management leads the people-side adoption capability within the Strategy & Transformation Office. This role establishes and operates a repeatable OCM methodology that helps the organization prepare for, adopt, and sustain changes to business processes, systems, roles, ways of working, and operating models. The role ensures major initiatives are supported by change impact assessments, stakeholder engagement, communication and training plans, readiness measures, and adoption metrics, so transformation outcomes are realized and sustained after delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Builds and Leads the Enterprise OCM Capability

• Defines and maintains the enterprise change management methodology , standards, templates, and artifacts used across major initiatives.
• Establishes consistent expectations for change impact assessment, stakeholder analysis, sponsor alignment, readiness planning, communication, training, adoption measurement, and reinforcement.
• Builds OCM capability across project teams, business leaders, people managers, and change practitioners through coaching, tools, and repeatable practices.

Leads Change Strategy and Adoption Planning

• Partners with portfolio, architecture, delivery, business, HR, and communications leaders to identify the operational and people impacts of each major initiative.
• Develops change strategies and plans that support adoption of new processes, systems, roles, policies, organizational structures, and ways of working.
• Ensures initiatives entering governance and delivery have clear change risks, stakeholder impacts, readiness needs, communication plans, training plans, and adoption success measures.

Drives Stakeholder Engagement, Communication, Training, and Readiness

• Creates stakeholder maps, engagement plans, sponsor roadmaps, communication plans, training strategies, and readiness assessments for enterprise initiatives.
• Coaches executives, sponsors, people managers, and project leaders on their roles in leading change and supporting impacted teams through transition.
• Coordinates with HR, Internal Communications, Training, business leaders, and delivery teams to align messaging, learning, timing, and reinforcement activities.

Measures Adoption and Reinforces Sustained Change

• Defines adoption, readiness, utilization , proficiency , sentiment, and reinforcement metrics for major initiatives.
• Monitors change progress and identifies adoption risks, resistance patterns, training gaps, and reinforcement needs.
• Reports change readiness and adoption health into STO governance forums so adoption outcomes are reviewed alongside delivery, portfolio, and architecture metrics.

Leads OCM Team Operations and Continuous Improvement

• Plans and manages OCM capacity, work intake, prioritization, and resource assignment across the transformation portfolio.
• Maintains OCM artifacts, playbooks, lessons learned, and reusable assets to improve consistency and speed across initiatives.
• Identifies opportunities to improve change governance, stakeholder engagement, communications, training, and adoption measurement practices.

SUPERVISORY RESPONSIBILITIES

May directly supervise change management practitioners, analysts, communications/training resources, or adoption specialists as the function matures. Carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, planning and assigning work, coaching and developing staff, setting performance expectations, conducting performance reviews, addressing issues, and managing team capacity and priorities.

EDUCATION AND EXPERIENCE

Bachelor's degree from a four-year college or university required , preferably in Business Administration, Organizational Development, Communications, Human Resources, Psychology, Information Systems, or a related field; Master's deg