Organizational Change Management Lead

Capgemini; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary and performance‑based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements

Dynamic and inclusive work culture

Private Health Insurance

Retirement Plans

Paid Time Off

Training & Development

Job summary

Capgemini is hiring an experienced Organizational Change Management (OCM) Consultant in Milwaukee, Wisconsin. This role focuses on supporting large-scale insurance transformation programs through effective change strategies and stakeholder engagement.

As a hands-on consultant, you'll work on platform implementations and operational changes, translating business impacts and ensuring smooth transitions.

The ideal candidate has extensive experience in OCM, technology implementations, and stakeholder management, with a strong understanding of the insurance sector.

Qualifications

• 8+ years of experience in Organizational Change Management or related consulting roles.
• Proven experience supporting large-scale transformation programs.
• Certification or training in change management methodologies preferred.

Responsibilities

• Design and execute organizational change strategies aligned to business goals.
• Support technology implementations by translating system changes into business impacts.
• Engage stakeholders across all levels to build trust and alignment.

Skills

Organizational Change Management

Stakeholder Management

Transformation Strategy

Technology Implementation

Tools

Guidewire

Sapiens

Job description

We are seeking an experienced Organizational Change Management (OCM) Consultant to support large-scale insurance transformation programs. This role is designed for practitioners who can operate within complex environments, translate business and technology change into actionable strategies, and drive adoption across all levels of an organization.

This is a hands‑on transformation role—ideal for individuals who design and execute change strategies, not just advise on them.

Role Overview

As an OCM Consultant, you will work as part of a broader transformation team supporting enterprise programs, including platform implementations and operating model changes. You will partner with business and technology stakeholders to assess impacts, design change strategies, and deliver execution across communications, training, and stakeholder engagement.

This role requires the ability to navigate structured programs while adapting to evolving priorities and business needs.

Key Responsibilities

Change Strategy & Execution

• Design and execute organizational change strategies aligned to business and technology transformation goals
• Conduct change impact assessments across business functions (e.g., policy, claims, underwriting, finance)
• Develop and deliver stakeholder engagement, communication, and training plans
• Support adoption measurement, readiness assessments, and post-go-live sustainment activities

Stakeholder Engagement

• Engage stakeholders across all levels—from frontline teams to senior leadership
• Build trust and alignment within cross‑functional teams
• Support leaders in understanding change impacts and guiding their teams through transition

Transformation Delivery

• Partner with program and project teams to integrate change management into overall delivery
• Support technology implementations (e.g., Guidewire, Sapiens, Majesco, Insurity, or similar insurance platforms) by translating system changes into business impacts
• Identify risks, resistance points, and mitigation strategies throughout the transformation lifecycle

Capability & Practice Development

• Contribute to the development of OCM assets, frameworks, and reusable offerings
• Support the growth of Capgemini’s OCM capability within Insurance and broader business transformation services
• Participate in internal knowledge sharing and continuous improvement initiatives.
• 8+ years of experience in Organizational Change Management, business transformation, or related consulting roles
• Proven experience supporting large‑scale transformation programs, including multi‑year initiatives
• Demonstrated ability to design and execute OCM strategies (not limited to communications or training)
• Experience supporting technology or platform implementations within complex environments
• Strong stakeholder management skills, with experience engaging both business and leadership audiences
• Ability to operate effectively within structured programs while managing evolving priorities.

Preferred Qualifications

• Experience in Insurance or Financial Services (Insurance strongly preferred)
• Familiarity with insurance platforms such as Guidewire, Sapiens, or similar enterprise systems
• Certification or training in change management methodologies (e.g., Prosci, CCMP, or equivalent)
• Consulting experience within transformation‑focused environments.

Benefits

1. Competitive salary and performance‑based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office‑based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Plans
8. Paid Time Off
9. Training & Development