Operations Manager

Universal Logistics Holdings, Inc.; Lake Orion (MI); On-site; USD 85,000 - 105,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking an Operations Manager in Lake Orion, Michigan to oversee daily transportation activities for General Motors operations. This hands-on role ensures customer requirements, driver performance, safety standards, and operational objectives are met across shifts.

Responsibilities include route planning, fleet utilization, KPI tracking, driver development, and cross-functional collaboration with customer reps to

Qualifications

• 5+ years leadership experience in transportation, logistics, fleet operations or related operations.
• Experience managing drivers, dispatchers, supervisors, and frontline staff.
• Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations.
• Automotive or dedicated transportation operations experience preferred.
• Solid knowledge of DOT regulations and safety standards.
• Proficiency with Microsoft Office and transportation management systems.

Responsibilities

• Lead the daily transportation operation supporting General Motors
• Manage dispatchers, supervisors, drivers, and administrative personnel
• Ensure customer service, delivery, and operational performance expectations are achieved
• Coordinate daily route planning, fleet utilization, and driver scheduling
• Monitor freight movement, service performance, and operational execution
• Support driver recruiting, onboarding, training, coaching, and performance management
• Partner with customer representatives to resolve issues and maintain relationships
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
• Track and analyze KPIs related to service, safety, productivity, retention, and cost control
• Investigate accidents, service failures, customer concerns, and disruptions
• Manage labor planning, staffing, attendance, and workforce development
• Support budgeting, cost control, and operational expense management
• Identify and implement continuous improvement initiatives to improve efficiency and service levels
• Maintain a strong operational presence and provide leadership across all shifts as needed

Skills

Leadership

People management

Transportation operations

Customer service

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Transportation Management System

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting General Motors transportation operations. We are seeking a hands-on Operations Manager to oversee the daily execution of transportation activities while ensuring customer requirements, driver performance, safety standards, and operational objectives are consistently achieved.

Shifts Available:

1st shift: Monday - Friday / 6:00am - 2:30pm

2nd shift: Monday - Friday / 2:00pm - 10:30pm

What You'll Be Responsible For:

• Lead the daily transportation operation supporting General Motors
• Manage dispatchers, supervisors, drivers, and administrative personnel
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved
• Coordinate daily route planning, fleet utilization, and driver scheduling activities
• Monitor freight movement, service performance, and operational execution
• Support driver recruiting, onboarding, training, coaching, and performance management efforts
• Partner with customer representatives to resolve issues and maintain strong customer relationships
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
• Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
• Investigate accidents, service failures, customer concerns, and operational disruptions
• Manage labor planning, staffing levels, attendance, and workforce development initiatives
• Support budgeting, cost control, and operational expense management
• Identify and implement continuous improvement initiatives to improve efficiency and service levels
• Maintain a strong operational presence and provide leadership across all shifts as needed

What We're Looking For:

• 5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
• Previous experience managing drivers, dispatch teams, supervisors, and frontline employees
• Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
• Experience supporting automotive or dedicated transportation operations preferred
• Strong leadership, communication, and employee development skills
• Proven ability to solve problems and make decisions in a fast-paced environment
• Experience managing operational metrics and driving performance improvements
• Working knowledge of DOT regulations and transportation compliance requirements
• Proficiency with Microsoft Office and transportation management systems
• Bachelor's degree preferred but not required