SR Manager Operations

Universal Logistics Holdings; Detroit (MI); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, is seeking an Operations Manager to oversee daily transportation activities for General Motors operations in Lake Orion, Michigan. This hands-on role requires leadership of dispatchers, drivers, and support staff to meet service and safety standards.

The candidate will drive route planning, fleet utilization, KPI tracking and continuous improvement initiatives while ensuring DOT compliance and strong customer relationships.

Formación

• 5+ years of leadership experience in transportation, logistics, fleet operations, supply chain or related operations.
• Proven ability to manage drivers, dispatch teams, supervisors and frontline staff.
• Strong knowledge of transportation operations, dispatching and fleet management.
• Experience with DOT regulations and transportation compliance.

Responsabilidades

• Lead daily transportation operation supporting General Motors.
• Manage dispatchers, supervisors, drivers, and administrative staff.
• Ensure customer service, delivery and operational performance expectations are met.
• Coordinate route planning, fleet utilization and driver scheduling.
• Monitor freight movement, service performance and execution.

Conocimientos

Leadership

People management

DOT compliance

Strategic planning

Communication

Educación

Bachelor’s degree

Herramientas

MS Office

TMS software

Descripción del empleo

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan , supporting General Motors transportation operations. We are seeking a hands‑on Operations Manager to oversee the daily execution of transportation activities while ensuring customer requirements, driver performance, safety standards, and operational objectives are consistently achieved.

What You’ll Be Responsible For:

• Lead the daily transportation operation supporting General Motors
• Manage dispatchers, supervisors, drivers, and administrative personnel
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved
• Coordinate daily route planning, fleet utilization, and driver scheduling activities
• Monitor freight movement, service performance, and operational execution
• Support driver recruiting, onboarding, training, coaching, and performance management efforts
• Partner with customer representatives to resolve issues and maintain strong customer relationships
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
• Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
• Investigate accidents, service failures, customer concerns, and operational disruptions
• Manage labor planning, staffing levels, attendance, and workforce development initiatives
• Support budgeting, cost control, and operational expense management
• Identify and implement continuous improvement initiatives to improve efficiency and service levels
• Maintain a strong operational presence and provide leadership across all shifts as needed

What We’re Looking For:

• 5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
• Previous experience managing drivers, dispatch teams, supervisors, and frontline employees
• Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
• Experience supporting automotive or dedicated transportation operations preferred
• Strong leadership, communication, and employee development skills
• Proven ability to solve problems and make decisions in a fast‑paced environment
• Experience managing operational metrics and driving performance improvements
• Working knowledge of DOT regulations and transportation compliance requirements
• Proficiency with Microsoft Office and transportation management systems
• Bachelor’s degree preferred but not required
• Valid driver’s license required