SR Terminal Manager

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 85,000 - 120,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan seeks a Terminal Manager to lead daily terminal operations supporting General Motors. You will oversee drivers, dispatchers, supervisors, and staff, ensuring service, delivery, and performance meet customer expectations.

You will ensure DOT compliance, safety standards, and cost control while driving continuous improvement and strong customer relationships. A strong leader with budget experience and a valid driver’s license is preferred.

Qualifications

• 5+ years of leadership experience in transportation, logistics, supply chain, or fleet operations.
• Experience managing drivers, dispatchers, supervisors, and operational staff.
• Strong understanding of DOT regulations, transportation operations, fleet management, and customer service requirements.
• Experience supporting automotive operations preferred.
• Proven ability to manage customer relationships and drive operational performance.
• Strong communication, leadership, problem-solving, and decision-making skills.
• Experience managing budgets, labor costs, and operational metrics.
• Bachelor's degree preferred but not required.
• Valid driver's license required.

Responsibilities

• Provide overall leadership and direction for terminal operations supporting General Motors.
• Manage drivers, dispatchers, supervisors, and administrative personnel across multiple shifts.
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved.
• Oversee daily transportation planning, dispatch operations, route management, and fleet utilization.
• Maintain strong working relationships with General Motors leadership and customer representatives.
• Lead employee development, performance management, coaching, and succession planning efforts.
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements.
• Monitor KPIs related to service, safety, productivity, retention, and cost control.
• Manage terminal budgets, labor costs, overtime, maintenance expenses, and operating performance.
• Investigate and resolve service failures, customer concerns, accidents, and operational issues.
• Support recruiting, hiring, onboarding, and staffing initiatives to meet operational demands.
• Drive continuous improvement initiatives focused on efficiency, customer satisfaction, and operational excellence.
• Maintain accountability for fleet performance, driver compliance, vehicle utilization, and service execution.
• Foster a positive culture focused on safety, accountability, teamwork, and customer service.

Skills

Leadership

Team management

DOT compliance

Budgeting

Communication

Problem-solving

Operations management

Customer service

Driver management

Transportation knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Office

Transportation Management Systems

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting transportation operations for General Motors. We are seeking an experienced Terminal Manager to lead all aspects of daily transportation operations, including driver management, customer relations, safety, compliance, service performance, and financial results.

The Terminal Manager will be responsible for ensuring operational excellence while maintaining strong relationships with both internal stakeholders and customer leadership.

What You'll Be Responsible For:

• Provide overall leadership and direction for terminal operations supporting General Motors
• Manage drivers, dispatchers, supervisors, and administrative personnel across multiple shifts
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved
• Oversee daily transportation planning, dispatch operations, route management, and fleet utilization
• Maintain strong working relationships with General Motors leadership and customer representatives
• Lead employee development, performance management, coaching, and succession planning efforts
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
• Monitor key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
• Manage terminal budgets, labor costs, overtime, maintenance expenses, and operating performance
• Investigate and resolve service failures, customer concerns, accidents, and operational issues
• Support recruiting, hiring, onboarding, and staffing initiatives to meet operational demands
• Drive continuous improvement initiatives focused on efficiency, customer satisfaction, and operational excellence
• Maintain accountability for fleet performance, driver compliance, vehicle utilization, and service execution
• Foster a positive culture focused on safety, accountability, teamwork, and customer service

What We're Looking For:

• 5+ years of leadership experience in transportation, logistics, supply chain, or fleet operations
• Previous experience managing drivers, dispatch teams, supervisors, and operational staff
• Strong understanding of DOT regulations, transportation operations, fleet management, and customer service requirements
• Experience supporting dedicated transportation or automotive operations preferred
• Proven ability to manage customer relationships and drive operational performance
• Strong communication, leadership, problem-solving, and decision-making skills
• Experience managing budgets, labor costs, and operational metrics
• Ability to operate effectively in a fast-paced, customer-driven environment
• Proficiency with Microsoft Office and transportation management systems
• Bachelor's degree preferred but not required
• Valid driver's license required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada.

Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.