SR Manager Operations

LOGISTICS INSIGHT CORP.; Lake Orion (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Logistics Insight Corporation (LINC) seeks an Operations Manager to lead the cross dock operation serving GM Lake Orion Assembly in Lake Orion, Michigan. You will oversee safety, service, quality, productivity, and staff performance to ensure uninterrupted material flow for GM production.

You will direct supervisors and hourly employees, manage staffing and scheduling, and drive improvements in safety, inventory accuracy, and on-time delivery.

Qualifications

• Bachelor's degree preferred or equivalent leadership experience.
• 5+ years of leadership experience in logistics, transportation, warehousing, manufacturing, or distribution.
• Experience managing supervisors and large hourly workforces.
• Strong leadership, organizational, and communication skills.
• Proficiency with Microsoft Office, including Excel and Outlook.

Responsibilities

• Provide overall leadership and direction for the cross dock operation supporting GM Lake Orion Assembly.
• Lead and develop Floor Supervisors and hourly employees while promoting accountability, safety, and operational excellence.
• Ensure the efficient movement of inbound and outbound freight while maintaining customer service expectations and production support requirements.
• Oversee staffing levels, labor planning, scheduling, and productivity across all shifts.
• Maintain strong relationships with GM, transportation providers, and internal stakeholders.
• Ensure compliance with all company, customer, and safety requirements.
• Monitor operational performance and drive improvements related to safety, quality, productivity, inventory accuracy, and on-time delivery.
• Manage operational budgets, labor costs, and overall financial performance.
• Investigate service failures, freight discrepancies, and operational disruptions while implementing corrective actions.
• Review and analyze KPIs, identifying trends and opportunities for continuous improvement.
• Support employee development, succession planning, coaching, disciplinary actions, and performance evaluations.
• Lead startup activities, process improvements, and customer-driven initiatives.
• Promote a positive work environment focused on employee engagement and retention.

Skills

Leadership

People management

Communication

Decision making

Strategic thinking

Education

Bachelor's degree preferred

Tools

WMS

TMS

ERP systems

MS Office (Excel/Outlook)

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area.

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics (3PL) provider offering customized supply chain solutions across North America. Through experienced leadership, proven operational processes, and advanced technology, LINC delivers transportation, warehousing, inventory management, sequencing, and value-added logistics services for some of the world's largest manufacturers.

Position Overview

LINC is seeking an Operations Manager to lead our cross dock operation supporting GM Lake Orion Assembly in Lake Orion, Michigan. This role is responsible for overseeing all aspects of the operation, including safety, service, quality, productivity, and employee performance while ensuring uninterrupted material flow in support of General Motors' production requirements.

Key Responsibilities

• Provide overall leadership and direction for the cross dock operation supporting GM Lake Orion Assembly.
• Lead and develop Floor Supervisors and hourly employees while promoting a culture of accountability, safety, and operational excellence.
• Ensure the efficient movement of inbound and outbound freight while maintaining customer service expectations and production support requirements.
• Oversee staffing levels, labor planning, scheduling, and productivity across all shifts.
• Maintain strong working relationships with GM, transportation providers, and internal stakeholders.
• Ensure compliance with all company, customer, and safety requirements.
• Monitor operational performance and drive improvements related to safety, quality, productivity, inventory accuracy, and on-time delivery.
• Manage operational budgets, labor costs, and overall financial performance.
• Investigate service failures, freight discrepancies, and operational disruptions while implementing corrective actions.
• Review and analyze KPIs, identifying trends and opportunities for continuous improvement.
• Support employee development, succession planning, coaching, disciplinary actions, and performance evaluations.
• Lead startup activities, process improvements, and customer-driven initiatives.
• Promote a positive work environment focused on employee engagement and retention.

Qualifications

• Required Bachelor's Degree preferred or equivalent leadership experience.
• 5+ years of leadership experience in logistics, transportation, warehousing, manufacturing, or distribution.
• Experience managing supervisors and large hourly workforces.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office, including Excel and Outlook.

Preferred Experience

• Preferred Experience supporting automotive, OEM, or Tier 1 operations.
• Knowledge of cross dock operations, transportation management, material flow, inventory control, and customer service.
• Experience with WMS, TMS, ERP systems, and KPI reporting.
• Familiarity with Lean Manufacturing, Continuous Improvement, and operational excellence programs.
• Previous experience managing multi-shift operations.

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal's consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.