SR Manager Operations

BIG WHEELS LLC; Dearborn (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Dearborn, Michigan, seeks an Operations Manager to oversee automotive-operations performance, safety, and customer satisfaction. You will lead supervisors, drivers, and hourly staff, driving accountability and service excellence across daily execution.

You will partner with HR, Safety, and leadership to optimize staffing, training, and process improvements while maintaining strong customer relationships and safety compliance.

Qualifications

• Bachelor's degree preferred and 3+ years leading teams in logistics or automotive ops.
• Experience leading supervisors, drivers, or hourly staff.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Excel.

Responsibilities

• Lead day-to-day operations supporting automotive customer requirements and service expectations.
• Manage and develop supervisors, coordinators, drivers, and hourly employees.
• Serve as the primary point of contact for customer representatives and maintain strong customer relationships.
• Monitor operational performance, staffing levels, safety, attendance, and service KPIs.
• Drive employee accountability through coaching, training, performance management, and corrective action.
• Investigate and resolve operational issues, customer concerns, and employee relations matters.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with HR, Safety, Recruiting, and Operations Leadership to support staffing, retention, and development initiatives.
• Identify opportunities to improve efficiency, service, and overall performance.
• Promote a culture of safety, accountability, teamwork, and customer service.

Skills

Leadership experience

Communication

Problem-solving

Employee development

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal has immediate career opportunities in your area. Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Dearborn, Michigan, supporting automotive manufacturing and supply chain operations. The Operation Manager is responsible for the overall performance of the operation, including customer satisfaction, employee leadership, safety, quality, financial performance, and daily execution. This role serves as the primary point of contact for both customer and internal leadership teams and plays a critical role in ensuring operational excellence.

Key Responsibilities

• Lead day-to-day operations supporting automotive customer requirements and service expectations.
• Manage and develop supervisors, coordinators, drivers, and hourly employees.
• Serve as the primary point of contact for customer representatives and maintain strong customer relationships.
• Monitor operational performance, staffing levels, safety, attendance, and service-related KPIs.
• Drive employee accountability through coaching, training, performance management, and corrective action.
• Investigate and resolve operational issues, customer concerns, and employee relations matters.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with HR, Safety, Recruiting, and Operations Leadership to support staffing, retention, and employee development initiatives.
• Identify opportunities to improve efficiency, service, and overall operational performance.
• Promote a culture of safety, accountability, teamwork, and customer service.

Qualifications

• Bachelor's degree preferred.
• 3+ years of leadership experience in logistics, transportation, manufacturing, warehousing, or automotive operations.
• Experience leading supervisors, drivers, or hourly workforces.
• Strong communication, problem-solving, and employee development skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to thrive in a fast-paced, customer-focused environment.
• Automotive, transportation, or logistics experience preferred.

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal's consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.