Sr. Manager, CX Research

Scorpion Therapeutics; Bothell (WA); On-site; USD 124,000 - 207,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health benefits (medical, dental, flex

Caregiver/ parental leave

Job summary

Scorpion Therapeutics in Bothell, WA seeks a senior CX/UX researcher to lead end-to-end qualitative and quantitative studies, from sampling and instrument design to statistical analysis, uncovering customer pain points and workflows.

You will translate insights into actionable product design, integrate AI to speed study workflows while preserving rigor, and collaborate with product managers to prioritize features based on user impact and KPIs.

Qualifications

• Bachelor’s or Master’s in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistics background.
• 7+ years (Bachelor’s) or 5+ years (Master’s) in CX/UX/product research with hands-on delivery.
• Proficiency in qualitative research, experimentation, usability; applied statistics for behavioral/telemetry data.
• Hands-on ability to plan, field, and analyze studies without external vendors (Python/R; Qualtrics, SPSS).
• Experience integrating AI into research workflows.
• Ability to synthesize complex qualitative/behavioral data; agile experience.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar.

Responsibilities

• Design, execute, and analyze qualitative and quantitative research end to end to uncover customer pain points and workflows.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design and data analysis while maintaining rigor.
• Collaborate with product managers to prioritize features using user impact and KPIs.
• Manage multiple research projects in a fast-paced, agile environment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Build strategic relationships with senior stakeholders to ensure alignment.

Skills

Qualitative research

Experimentation

Statistics

Python/R

Qualtrics

SPSS

AI in research

Agile

Education

Bachelor’s or Master’s in Human-Centered Design/ Psychology/ Market Research

Tools

UserZoom

Qualtrics

Medallia

Python

R

Job description

Role Responsibilities

• Design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows, without relying on external vendors.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor.
• Collaborate with product managers to prioritize features using user impact and KPIs.
• Manage multiple research projects in a fast-paced, agile environment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Build strategic relationships with senior stakeholders to ensure alignment.

Qualifications

Basic

• Bachelor’s (or Master’s) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistics background.
• 7+ years (Bachelor’s) or 5+ years (Master’s) in CX/UX/product research with hands-on delivery.
• Proficiency in qualitative research, experimentation, usability; applied statistics (experimental design, power analysis, significance testing) for behavioral/telemetry data.
• Hands-on ability to plan, field, and analyze studies/tests/experiments without external vendors (e.g., Python/R; tools/software such as Qualtrics, SPSS).
• Experience integrating AI into research workflows.
• Ability to synthesize complex qualitative/behavioral data; agile experience.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar.

Preferred

• Behavioral insights applied to product design; strong PM/cross-functional leadership; excellent communication.

Benefits/Compensation (as stated)

• Annual base salary: $124,400–$207,400; bonus target 17.5% + eligibility for long-term incentive; 401(k) matching; paid time off; caregiver/parental leave; health benefits (medical, dental, vision).