User Experience Researcher

PTR Global; Irving (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology solutions firm is looking for a Mid-Senior UX Researcher to work full-time in Irving, Texas. The candidate will collaborate with product teams, create effective research strategies, and utilize methods like usability testing and quantitative metrics to enhance user experience. Responsibilities include presenting insights, managing research tools, and contributing to a user-centered approach in a fast-paced environment. This role requires strong communication and analytical skills, alongside a passion for improving product experiences.

Qualifications

• Strong understanding of user-centered design with analytical skills.
• Experience and understanding of SPSS, R, SQL, and database queries.
• Ability to present work clearly to stakeholders and explain design recommendations.

Responsibilities

• Collaborate with stakeholders to advocate for user experience.
• Create research strategies to define product objectives.
• Conduct qualitative and quantitative UX research methodologies.

Skills

User-centered design

Qualitative and quantitative research methods

SPSS

R

SQL

Remote testing tools

Analytical skills

Programming languages

Communication skills

Collaboration

Tools

Adobe Analytics

Quantum Metric

Job description

Top 3 to 5 skillsets / years of experience

• Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
• Experience and understanding of SPSS, R, SQL, database queries and basic programming languages
• Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms

Nice to Have Skills and Experience (preferred but not required)

• Ability to present work in a clear and compelling manner to stakeholders- explain design recommendations by citing best practices, testing data or business requirements
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
• Experience in owning and creating research strategies that help define and work toward product objectives and key results

Additional Responsibilities

• Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
• Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
• Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testings, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts
• Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
• Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
• Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer‑centric
• Work in a self‑guided agile environment, juggle multiple meetings and projects
• Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
• Scale UX research by building infrastructure, educating others, and contributing to ResearchOps
• Manage research software/hardware (including eye tracking equipment) and participant recruitment resources

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance
• 401(k)