Sr. Manager, CX Research

Scorpion Therapeutics; Tampa (FL); On-site; USD 124,000 - 207,000; Full time

Benefits offered by this job

Annual base salary range: $124,400–$A$

Job summary

Scorpion Therapeutics in Tampa, FL is seeking a senior CX/UX/product researcher to lead end-to-end qualitative and quantitative studies, driving customer insights and integrating AI into research workflows.

You will mentor junior researchers, collaborate with product teams to prioritize features based on KPIs, and translate data into actionable design decisions while upholding methodological rigor.

Qualifications

• Bachelor’s or Master’s in Human-Centered Design, Psychology, Market Research, or related field.
• 7+ years with Bachelor’s or 5+ years with Master’s in CX/UX/product research; hands-on study execution and delivery.
• Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) for behavioral/telemetry data.
• Ability to plan, field, and analyze studies independently using Python/R and platforms like Qualtrics/SPSS (as needed).
• Experience integrating AI into research workflows.
• Ability to synthesize complex qualitative/behavioral data into narratives; agile development experience.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar.

Responsibilities

• Personally design, execute, and analyze qualitative and quantitative research studies end to end to uncover customer pain points and workflows.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining rigor.
• Collaborate with product managers to prioritize features based on user impact and KPIs.
• Manage multiple concurrent research projects in a fast-paced, agile environment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Build strategic relationships with senior stakeholders to ensure alignment and collaboration.

Skills

Qualitative research

Quantitative research

Experimentation

Usability methods

Python/R

Qualtrics/SPSS

AI in research workflows

Narrative synthesis

Agile development

Education

Bachelor’s or Master’s in HCD/Psych/Market Research

Tools

Python/R

Qualtrics/SPSS

UserZoom

Medallia

Job description

Role Responsibilities

• Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows without external vendors.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
• Collaborate with product managers to prioritize features based on user impact and KPIs.
• Manage multiple concurrent research projects in a fast-paced, agile environment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Build strategic relationships with senior stakeholders to ensure alignment and collaboration.

Basic Qualifications / Required Skills

• Bachelor’s (or Master’s) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistical background.
• 7+ years with Bachelor’s or 5+ years with Master’s in CX/UX/product research; hands-on study execution and delivery.
• Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) for behavioral/telemetry data.
• Ability to plan, field, and analyze studies independently using tools such as Python/R and platforms like Qualtrics/SPSS (as needed).
• Experience integrating AI into research workflows.
• Ability to synthesize complex qualitative/behavioral data into narratives; agile development experience.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar.

Preferred Qualifications

• Experience applying behavioral insights in product design.
• Strong project management and cross-functional leadership.
• Excellent communication and stakeholder engagement.

Benefits (as stated)

• Annual base salary range: $124,400–$207,400; bonus target 17.5% plus eligibility for long-term incentive. Benefits include 401(k) with matching, retirement contribution, paid time off, caregiver/parental and medical leave, and medical/dental/vision coverage.