Sr. Manager, CX Research

Scorpion Therapeutics; Lake Forest (IL); On-site; USD 120,000 - 190,000; Full time

Job summary

Scorpion Therapeutics in Lake Forest, IL seeks a senior researcher to design and run both qualitative and quantitative studies, from sampling to analysis, translating findings into product design while integrating AI to accelerate workflows.

You will partner with product managers, mentor junior researchers, manage multiple projects in a fast-paced environment, and advocate for customer-centric solutions with engineering teams; strong stakeholder relationships are essential.

Qualifications

• Bachelor’s or Master’s in a relevant field with quantitative/statistical background.
• 7+ years (Bachelor’s) or 5+ years (Master’s) in CX/UX/product research with hands-on execution.
• Proficient in qualitative research, usability methods, and experimental design with telemetry data.
• Independent researcher capable of planning, fielding, and analyzing studies without external vendors; familiarity with Python or R and tools such as Qualtrics or SPSS.
• Experience integrating AI into research workflows to improve speed, scale, and quality of insights.
• Ability to manage multiple priorities in an agile product development environment.
• Strong ability to synthesize complex qualitative/behavioral data into narratives.
• Experience with UserZoom, Qualtrics, Medallia or similar platforms.

Responsibilities

• Design, execute, and analyze qualitative and quantitative research end to end, including sampling and instrument design.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis.
• Collaborate with product managers to prioritize features based on user impact and KPIs.
• Manage multiple research projects simultaneously in a fast-paced environment; balance priorities.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Foster strong relationships with senior stakeholders to ensure alignment and collaboration.

Skills

Qualitative research

Quantitative research

Usability testing

Python

R

Statistical analysis

Experiment design

AI in research

Stakeholder management

Agile product development

Education

Bachelor’s degree in Human-Centered Design / Psychology / Market Research

Master’s degree in Human-Centered Design / Psychology / Market Research

Tools

Qualtrics

SPSS

UserZoom

Medallia

Job description

Role Responsibilities

• Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows, without reliance on external vendors.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
• Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
• Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Foster strong relationships with senior stakeholders to ensure alignment, trust, and collaboration.

Basic Qualifications

• Bachelor’s or Master’s in Human-Centered Design, Psychology, Market Research, or related field; background in a quantitative/statistical discipline.
• 7+ years (Bachelor’s) or 5+ years (Master’s) in CX, UX, or product research with hands-on study execution/delivery.
• Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) using behavioral and telemetry data.
• Hands-on researcher able to independently plan, field, and analyze studies without external vendors; experience using Python or R, usability-testing platforms, and tools such as Qualtrics or SPSS.
• Experience integrating AI into research workflows to improve speed, scale, and quality of insights.
• Comfortable managing multiple priorities; experience in agile product development.
• Ability to synthesize complex qualitative and behavioral data into narratives.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.

Preferred Qualifications

• Experience applying behavioral insights in product design.
• Strong project management and cross-functional leadership.
• Excellent communication and stakeholder engagement skills.