Sr. Researcher - UX - IL

Photon; Illinois; On-site; USD 44,000 - 154,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k retirement plan

Paid time off

Variable pay/incentives

Job summary

A leading technology company in the United States is seeking a Senior UX Researcher to lead customer-centric insights across digital and physical retail ecosystems. This role emphasizes understanding user behaviors in e-commerce and in-store experiences. The ideal candidate will have over 6 years of experience in UX research, lead large-scale initiatives, and possess strong communication skills to mentor junior researchers. Competitive compensation and comprehensive benefits are offered for full-time positions.

Qualifications

• 6+ years of UX research experience, preferably in retail or e-commerce.
• Proven ability to lead large-scale research initiatives independently.
• Experience working in agile, cross-functional teams.

Responsibilities

• Lead end-to-end UX research initiatives across digital and physical retail.
• Define and execute research strategies aligned with business goals.
• Translate complex research findings into actionable insights.

Skills

UX research methodologies

User-centered design

Qualitative and quantitative analysis

Cross-functional collaboration

Communication and storytelling

Education

Bachelor’s or Master’s degree in HCI, Psychology, Anthropology, Design, or related field

Job description

Overview

We are seeking a Senior UX Researcher to drive customer-centric insights across digital and physical retail ecosystems. This role focuses on understanding user behaviors across e-commerce, mobile, and in-store experiences, including healthcare or pharmacy-related journeys where applicable. You will partner closely with product, design, and business teams to shape seamless omnichannel experiences and influence strategic decisions through impactful research.

Responsibilities

• Lead end-to-end UX research initiatives across digital platforms (web, mobile apps) and physical retail touchpoints.
• Define and execute research strategies aligned with business goals across areas such as online ordering, fulfillment, curbside pickup, and in-store experiences.
• Conduct advanced qualitative and quantitative research (e.g., interviews, usability testing, diary studies, surveys, and field research).
• Translate complex research findings into actionable insights that influence product strategy and roadmap decisions.
• Create personas, journey maps, and service blueprints for end-to-end customer experiences.
• Collaborate with cross-functional teams (Product, UX Design, Analytics, Operations) to integrate research insights into decision-making.
• Mentor junior researchers and contribute to building scalable research frameworks and best practices.
• Advocate for accessibility, inclusivity, and user-centered design across all touchpoints.
• Synthesize insights from multiple sources including analytics, customer feedback, and market research.

Required Qualifications

• Bachelor’s or Master’s degree in HCI, Psychology, Anthropology, Design, or a related field.
• 6+ years of UX research experience with strong exposure to retail, e-commerce, or consumer-facing products.
• Proven ability to independently lead large-scale research initiatives.
• Expertise in a wide range of qualitative and quantitative research methodologies.
• Strong communication and storytelling skills with the ability to influence senior stakeholders.
• Experience working in agile, cross-functional teams.

Compensation, Benefits And Duration

Minimum Compensation: USD 44,000

Maximum Compensation: USD 154,000

Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.

Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.

This position is available for independent contractors

No applications will be considered if received more than 120 days after the date of this post