Sr Manager - Consumer Lending Client Success

Ladders; United States; Remote; USD 112,000 - 176,000; Full time

Benefits offered by this job

Inclusive culture

Professional development

Competitive pay

Work-life balance

Job summary

Ladders is seeking a Senior Manager - Consumer Lending Client Success to own post-sale client success for consumer lending relationships, focusing on adoption, operational stability, and renewal health in a remote US-based role.

You will partner with clients, internal stakeholders, and commercial teams to protect revenue, ensure contract compliance, identify growth opportunities, and communicate product changes clearly in a matrixed environment.

Qualifications

• Bachelor's degree required; advanced degree a plus.
• 3+ years managing post-sale client relationships in B2B software, analytics, or data licensing.
• Strong understanding of commercial agreements and revenue drivers.
• Ability to analyze usage and revenue data for risks and opportunities.
• Excellent communication and stakeholder management skills, including executive-level interaction.
• Proven ability to operate in a matrixed, cross-functional environment.
• Strong organizational and prioritization skills with a customer-first mindset.

Responsibilities

• Own and manage day-to-day post-sale relationships with clients and partners.
• Drive adoption and operational stability across score solutions.
• Identify risks to renewal and coordinate mitigation plans.
• Review application activities to identify changes impacting revenue.
• Explain and reinforce contract terms to ensure compliant usage.
• Identify expansion opportunities and collaborate on solution design.
• Communicate new product features and enhancements to clients.

Job description

For our client, we are seeking a Sr Manager - Consumer Lending Client Success to join the team of a leader in the Finance & Insurance space.

This role will own post-sale client success for consumer lending relationships, with a focus on adoption, operational stability, and long-term renewal health. You will partner closely with clients, internal stakeholders, and commercial teams to protect revenue, strengthen compliance with contract terms, and uncover growth opportunities. The position requires a mix of relationship management, analytical insight, and executive communication in a matrixed environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $112,000 – $176,000 annually

Responsibilities

• Own and manage day-to-day post-sale relationships with clients and partners
• Drive adoption and operational stability across the company's score solutions
• Identify risks to renewal and coordinate mitigation plans
• Review application activities to identify changes impacting revenue
• Explain and reinforce contract terms to ensure compliant usage
• Identify expansion opportunities and collaborate on solution design
• Communicate new product features and enhancements to clients

Qualifications

• Bachelor's degree required; advanced degree a plus
• 3+ years managing post-sale client relationships in B2B software, analytics, or data licensing
• Strong understanding of commercial agreements and revenue drivers
• Ability to analyze usage and revenue data for risks and opportunities
• Excellent communication and stakeholder management skills, including executive-level interaction
• Proven ability to operate in a matrixed, cross-functional environment
• Strong organizational and prioritization skills with a customer-first mindset

Benefits

• An inclusive culture reflecting core values: ownership, customer delight, and respect
• Opportunities for professional development and learning experiences
• Highly competitive compensation and rewards programs
• Engaging work environment promoting work/life balance and camaraderie

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.