SVP, Client Success

Ladders; EUA; Teletrabalho; USD 189 000 - 223 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options

Flexible vacation

Medical coverage

Dental coverage

401(k) plan

Parental leave

Professional development

Resumo da oferta

Ladders is seeking a SVP, Client Success to lead the post-sale journey across a multi-product environment. This senior role will align account management, operations, and client success into a cohesive function delivering strong retention, expansion, and satisfaction.

You will partner with internal stakeholders to build disciplined processes, clear ownership, and actionable insights that inform broader business decisions. The role is remote in the US.

Qualificações

• 8–12 years in client-facing operations with leadership experience.
• Experience managing teams with $25M+ annual revenue.
• Ability to build scalable processes in growing org.
• Data-driven forecasting and service level rigor.
• Fluency in AI applications in client-facing teams.
• Strong relationships with senior clients and cross-functional teams.
• Experience in multi-product environments serving brands/agencies.

Responsabilidades

• Own the post-sale client experience across activation, measurement, and audiences.
• Define and implement lifecycle processes with clear ownership and handoffs.
• Establish metrics for client success and accountability cadence.
• Drive automation decisions to scale growth without adding headcount.
• Lead retention and expansion, managing key accounts.
• Integrate account management and operations into a cohesive unit.
• Provide client insights to influence company strategy.

Conhecimentos

Client success leadership

Forecasting

Data-driven decisions

Relationship building

Cross-functional leadership

AI in client operations

Descrição da oferta de emprego

For our client, we are seeking a SVP, Client Success to join the team of a leader in the Business Services space. This senior leadership role will oversee the post-sale client journey and shape how service delivery scales across a multi-product environment. The right leader will bring together account management, operations, and client success into a cohesive function that delivers strong retention, expansion, and client satisfaction. This position will also partner closely with internal stakeholders to build disciplined processes, clear ownership, and actionable insights that inform broader business decisions.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $189,156 – $222,694 annually

Responsibilities

• Own the post-sale client experience across activation, measurement, and audiences.
• Define and implement client lifecycle processes, ensuring clear ownership and handoffs.
• Establish metrics for client success and enforce accountability through regular cadence.
• Drive automation and tooling decisions to manage growth efficiently without increasing headcount.
• Lead retention and expansion efforts, personally managing relationships with key accounts.
• Integrate account management and operations teams into a cohesive unit with shared goals.
• Provide client insights to influence company strategy and decision-making.

Qualifications

• 8-12 years in client-facing operations, account management, or customer success, with at least 3 years in leadership roles.
• Experience managing teams responsible for $25M+ annual revenue, with a focus on scaling.
• Proven ability to build processes and structures in a growing organization.
• Strong operational rigor with a data-driven approach to forecasting and service levels.
• Fluency in AI applications within client-facing teams, with hands-on experience in redesigning workflows.
• Demonstrated relationship-building skills with senior clients and cross-functional teams.
• Experience in a multi-product environment and navigating the nuances of serving brands and agencies.

Benefits

• Competitive salary and stock options.
• Flexible vacation policy and unlimited PTO (within reason).
• Comprehensive medical, dental, and FSA options.
• Company-matched 401(k) plan.
• Paid maternity and paternity leave.
• Opportunities for professional development through an Agile Development Program.
• Collaborative work environment with talented co-workers and management.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.