Sr. Help Desk Support Technician

ID Logistics US; Delanco Township (NJ); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Performance-based bonus

Job summary

ID Logistics US in Delanco, NJ is seeking a Sr. Help Desk/IT Warehouse Support Technician to maintain and support computer systems and networks, focusing on warehouse processes, RF tech, and internet applications.

The role emphasizes strong troubleshooting, teamwork with operations, and ensuring reliable technology in a 3PL packaging and fulfillment environment. The position offers a day shift on-site work, up to 25% travel, and a competitive salary of $65,000–$68,000 with a performance bonus

Qualifications

• High school diploma or equivalent; no advanced degree required.
• 3+ years of end-user support experience, 1+ year IT support.
• Working knowledge of Windows 10, Windows Server, Office Suite, TCP/IP networking, VPN, data backup, virus protection, and network monitoring.
• Strong analytical and troubleshooting skills with excellent problem-solving.
• Ability to participate in on-call support within a 24/7 environment.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot and analyze warehouse operational equipment and systems.
• Support PowerShell scripting and automation.
• Install and configure software and peripherals on multiple computers.
• Ensure security and privacy of networks and systems.
• Maintain records/logs of repairs and maintenance.
• Identify equipment shortages and place orders.
• Coordinate between technical operations and production operations.
• Follow GMP and report noncompliance when observed.
• Observe all safety rules and assist in enforcement.

Skills

Troubleshooting

Communication

Analytical thinking

On-call readiness

Time management

Education

High school diploma

Tools

PowerShell scripting

Windows 10

Windows Server

Microsoft Office

TCP/IP networking

VPN technologies

Backup and security tools

Job description

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Job Description

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location: Delanco, NJ

Work Schedule: Day Shift

Work Travel: up to 25%

Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

Key Responsibilities

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

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Requirements

Minimum Qualifications

• High school diploma and relevant work experience in lieu of an advanced degree
• 3+ years of end-user support experience
• 1+ year of IT support experience
• Working knowledge of:
• Microsoft Windows 10 and Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking, VPN technologies
• Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations
• Excellent diagnostic and problem-solving abilities
• Outstanding organizational and time-management skills
• Effective communication skills (verbal, written, and presentation)
• Solid understanding of computer systems, networks, and internet security principles
• Ability to participate in on-call support within a 24/7 operational environment

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS)
• Experience with RF technology
• In-depth knowledge of data privacy principles and advanced network security
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment