Sr. Help Desk Support Technician, Day Shift

ID Logistics US; Virginia (MN); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

ID Logistics US in Henrico, VA, is seeking a Sr. Help Desk/IT Warehouse Support Technician to maintain and support warehouse computer systems and networks. You will work onsite, 7:00 AM–5:30 PM, Wed–Sat, with a focus on enabling efficient warehouse operations through technology.

The role requires 3+ years end-user support, IT support experience, and strong knowledge of Windows, TCP/IP, VPN, and security. A competitive salary and benefits package are offered.

Qualifications

• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Strong knowledge of Windows OS and server products.
• Experience with TCP/IP, VPN, data backup and security.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot warehouse equipment and systems.
• Support PowerShell scripting and automation.
• Package software installations across multiple computers.
• Ensure security and privacy of networks and systems.
• Set up workstations and peripherals (routers, printers).
• Diagnose and resolve hardware/software issues.
• Maintain repair logs and maintenance schedules.
• Collaborate with technical and production operations teams.
• Follow GMP and report noncompliance when observed.
• Provide on-call support in a 24/7 environment.

Skills

End-user support

IT support

Windows 10

Windows Server

TCP/IP networking

VPN technologies

Data backup

Virus protection

Network monitoring

Analytical thinking

On-call support

Education

High school diploma

Job description

Job Description

About Us:

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location

Henrico, VA (onsite)

Work Schedule

7AM- 5:30 PM, Wednesday - Saturday

Work Travel

limited travel based on business needs

Competitive Total Rewards Package

Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Key Responsibilities

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Package software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration sponsorship

Requirements

Minimum Qualifications

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
  • Microsoft Windows 10 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.