Sr. IT Warehouse Support Technician

ID Logistics US; Georgia; On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Job summary

ID Logistics US in Westgate, GA is seeking a Sr. Help Desk Support Technician to maintain and support computer systems and networks in a fast-paced 3PL warehouse environment. The role requires knowledge of warehouse processes, software, hardware, RF equipment, and strong troubleshooting abilities.

The position offers a competitive salary and a performance-based bonus, with benefits including health, dental, and vision insurance and 401(k) matching. Work is on a Day Shift with up to 25% travel.

Qualifications

• High school diploma or equivalent with relevant work experience.
• 3+ years of end-user IT support experience.
• 1+ year of IT support experience.
• Proficient in Windows 10 and Windows Server, Office, TCP/IP, VPN, backups, antivirus.
• Strong analytical and troubleshooting skills.
• Excellent diagnostic, organizational and time-management abilities.
• Effective verbal, written and presentation communication.
• Willingness to participate in on-call support in a 24/7 environment.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot warehouse operational equipment and systems.
• Set up workstations and peripherals.
• Install and configure software per specifications.
• Provide orientation and guidance to users on new software and equipment.
• Maintain logs of repairs and maintenance schedules.
• Ensure security and privacy of networks and computer systems.
• Support PowerShell scripting/automation.
• Coordinate between technical operations and production operations.

Skills

End-user support

IT support

Analytical thinking

Troubleshooting

Windows administration

Security fundamentals

Communication skills

On-call support

Education

High school diploma or equivalent

Tools

PowerShell

Job description

About Us

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Job Description

About Us

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location

Westgate, GA

Work Schedule

Day Shift

Work Travel

up to 25%

Competitive Total Rewards Package

Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

#IND123

Key Responsibilities

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Package software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

Requirements

Minimum Qualifications

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
• Microsoft Windows 10 and Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking, VPN technologies
• Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.