IT Applications Support Technician

Colony Brands, Inc.; Monroe (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Up to 15 work-from-home days per year

Job summary

Colony Brands, Inc. is looking for an Applications Support Technician in Monroe, WI. This role involves supporting software applications for warehouse operations, troubleshooting issues, and working closely with operations, IT, and external vendors.

The ideal candidate should have at least an associate degree and strong knowledge of SQL and Warehouse Management Systems. The position includes occasional remote work and requires on-call availability. Strong analytical and communication skills are essential for success.

Qualifications

• 3+ years of related business experience.
• Experience with logistics platforms such as Infios, e2open, Datex, or Acumatica is highly valued.
• Strong technical aptitude and a commitment to continuous learning.

Responsibilities

• Support third-party software applications for warehouse and logistics operations.
• Troubleshoot issues and support end users.
• Serve as a liaison between operations, IT, and vendors.
• Contribute to system testing, upgrades, and performance optimization.

Skills

Structured Query Language (SQL)

Warehouse Management Systems

Analytical skills

Problem-solving skills

Communication skills

Team player

Education

Associate degree in Computer Sciences or related field

Job description

SC Data Center, Inc. is a rapidly evolving technology company supporting Colony Brands, Inc., one of North America’s largest multi-channel direct-marketing companies. With roots dating back to 1926, we combine long-standing stability with a strong focus on innovation, collaboration, and community support.

We are seeking an Applications Support Technician to support third‑party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors—investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail‑oriented, hands‑on, and comfortable working in a fast‑paced environment.

This is an on‑site role in Monroe, WI (Monday–Friday), with up to 15 work‑from‑home days per year and may include occasional after‑hours or on‑call support.

Qualifications

• At least an associate degree in Computer Sciences, Management Information Systems, or a related field
• 3+ years of related business experience
• A High-level of Structured Query Language (SQL) knowledge
• Experience with Warehouse Management Systems is preferred
• You’ll also need to be a team player with strong technical aptitude and a commitment to continuous learning
• Must be willing to work outside of normal business hours as needed, as this position requires on‑call availability as scheduled
• Strong analytical and problem solving skills
• Strong communication skills