Sr. Functional Analyst

Intone Inc; Rigby (ID); On-site; USD 85,000 - 110,000; Full time

Job summary

Intone Inc. is seeking a Senior Functional Analyst for a 6-month contract based in Rigby, Idaho. You will act as the primary liaison between business stakeholders, IT teams, and external vendors to support and enhance NetSuite and warehouse management systems.

You will own day-to-day administration, support, and improvement of ERP platforms while driving operational efficiency across the business. Strong analytical, communication, and project coordination skills are essential for success.

Qualifications

• Bachelor's degree in MIS, Business Administration, or related field.
• 5+ years of progressive experience as a Business Systems Analyst or related role.
• Minimum 1 year of experience supporting or administering NetSuite ERP.
• Experience gathering business requirements and translating them into system solutions.
• Experience supporting ERP systems across multiple functional areas.
• Experience coordinating projects with cross-functional teams and vendors.
• Knowledge of order management, purchasing, inventory, warehousing, or finance processes.
• Experience conducting functional, regression, UAT testing, and release validation.
• Strong communication, stakeholder management, and problem-solving skills.

Responsibilities

• Serve as functional owner for ERP and supply chain platforms, managing backlogs, support, enhancements, and priorities.
• Gather requirements from business stakeholders and translate into system solutions.
• Coordinate full project lifecycle with milestones and IT standards.
• Manage relationships with external vendors for support, enhancements, and roadmap alignment.
• Support Tier 2 ERP and WMS issues across teams.
• Facilitate UAT, functional, and regression testing for deployments.
• Coordinate system enhancements, releases, and change activities with stakeholders.
• Maintain business documentation, workflows, and release notes.
• Collaborate to optimize end-to-end order management, purchasing, inventory, and supply chain processes.
• Monitor progress, identify risks, and drive resolutions to meet timelines.

Skills

NetSuite ERP

Requirements gathering

Stakeholder management

Project coordination

Vendor management

Functional testing

Communication skills

ERP knowledge

Education

Bachelor's degree in MIS or related field

Tools

NetSuite ERP

WMS systems

ERP platforms

Job description

We are seeking a Senior Functional Analyst for a 6-month contract position based in Rigby, Idaho. In this role, you will serve as the primary liaison between business stakeholders, IT teams, and external vendors to support and enhance critical ERP and supply chain systems. You will own day-to-day administration, support, and improvement of platforms such as NetSuite and warehouse management solutions while driving operational efficiency across the business.

Responsibilities

• Serve as the primary functional owner for ERP and supply chain platforms, including managing product backlogs, support activities, enhancements, and system priorities.
• Partner with business stakeholders to gather requirements, evaluate business processes, identify improvement opportunities, and translate needs into actionable system solutions.
• Coordinate and support projects through the full lifecycle, ensuring alignment with organizational priorities, project milestones, and IT standards.
• Manage relationships with external vendors, including ongoing support, enhancement work, project delivery, issue resolution, and roadmap alignment.
• Support Tier 2 application issues and escalations for ERP and warehouse management platforms, coordinating resolution efforts across internal and external teams.
• Facilitate user acceptance testing, functional testing, and regression testing to validate system changes and ensure successful deployment.
• Coordinate system enhancements, releases, and change activities while communicating impacts, timelines, and expectations to stakeholders.
• Maintain documentation, including business requirements, workflows, user stories, process documentation, release notes, and knowledge base materials.
• Collaborate with business and technical teams to optimize end-to-end operational processes across order management, purchasing, inventory, and supply chain functions.
• Monitor project progress, identify risks or issues, and proactively drive resolution to maintain delivery timelines and business objectives.

Qualifications

• Required
  • Bachelor's degree in Management Information Systems (MIS), Business Administration, or a related field.
  • 5+ years of progressive experience as a Business Systems Analyst or in a related role.
  • Minimum 1 year of experience supporting or administering NetSuite ERP.
  • Experience gathering business requirements, translating business needs into system solutions, and supporting process improvement initiatives.
  • Experience supporting ERP systems and business applications within a variety of functional areas.
  • Experience coordinating projects, managing priorities, and partnering with cross-functional teams and external vendors to deliver business solutions.
  • Knowledge of business process flows across functions such as order management, purchasing, inventory management, warehousing, or financial operations.
  • Experience conducting functional testing, regression testing, user acceptance testing, and release validation activities.
  • Strong communication, stakeholder management, and problem-solving skills.
• Preferred
  • Experience with ERP system transformation and/or multiple stages of a full IT lifecycle.
  • Experience with both order-to-cash and business-to-consumer (ecommerce) models.
  • Experience with SAP ERP and warehouse management systems (WMS).
  • NetSuite professional certifications (e.g., NetSuite Administrator, SuiteFoundation, or ERP Consultant).