Business Systems & IT Operations Manager

Systems Accountants; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Systems Accountants seeks an experienced NetSuite & Business Systems Business Analyst Manager to lead enterprise initiatives and bridge operations, finance and tech. This role maximizes NetSuite value, drives process optimization and governance across the systems landscape for a growing facilities and construction services organization.

The candidate will own NetSuite functionality, lead requirements, UAT, data quality, reporting, and change management, while coordinating with vendors and

Qualifications

• Experience leading NetSuite and business systems initiatives.
• Bridge between operations, finance, technology and external partners.
• Strong data governance, reporting, and analytics capabilities.
• Proven skills in requirements gathering and documenting processes.
• Experience with UAT, testing, and deployment activities.

Responsibilities

• Lead NetSuite ownership and optimization, aligning with business goals.
• Gather requirements, model current/future state processes, and design solutions.
• Oversee ERP implementations, enhancements, testing, and release readiness.
• Develop data governance, migrations, and executive reporting frameworks.
• Create training materials and drive change management to ensure adoption.
• Manage vendor relationships and governance across ERP technologies.

Skills

Stakeholder collaboration

NetSuite

Business process analysis

Requirements gathering

Change management

Tools

NetSuite ERP

Job description

NetSuite & Business Systems Business Analyst Manager

Summary

We are seeking an experienced NetSuite & Business Systems Business Analyst Manager to lead enterprise business systems initiatives and serve as the bridge between operations, finance, technology, and external partners. This role is responsible for maximizing the value of our NetSuite ERP platform and broader business systems ecosystem while driving process optimization, technology governance, user adoption, and continuous improvement across a growing Facilities & Construction Services organization.

Key Responsibilities

NetSuite ERP Ownership & Optimization

• Serve as the primary business owner and functional lead for NetSuite and related business applications.
• Partner with business leaders to identify process improvement opportunities and translate operational requirements into scalable system solutions.
• Configure and maintain NetSuite functionality including:
  • Custom fields and records
  • Saved searches and reporting
  • Dashboards and KPIs
  • Workflows and approvals
  • CSV imports and data management processes
• Evaluate enhancement requests, prioritize business needs, and manage system roadmaps.
• Drive continuous improvement initiatives focused on efficiency, automation, data quality, and user experience.

Business Analysis & Solution Design

• Lead requirements gathering sessions with stakeholders across operations, project management, field services, finance, procurement, and executive leadership.
• Document current-state and future-state business processes.
• Develop business requirements, functional specifications, user stories, and process workflows.
• Collaborate with technical teams, consultants, and vendors to design and implement solutions aligned with business objectives.
• Validate delivered solutions against documented business requirements and success criteria.

ERP Implementation, Enhancements & Testing

• Lead User Acceptance Testing (UAT) strategy, test plan development, execution, and defect management.
• Coordinate testing activities across multiple departments and integrated systems.
• Manage release validation, regression testing, and change readiness activities.
• Support system implementations, upgrades, acquisitions, and integration projects.
• Ensure business continuity and operational readiness during major system changes.

Data Governance & Reporting

• Oversee data quality initiatives and establish governance standards across key business systems.
• Lead data migration validation, reconciliation activities, and system cutovers for enhancement and transformation projects.
• Develop reporting frameworks and executive dashboards that provide actionable business insights.
• Partner with Finance and Operations to ensure reporting accuracy and consistency across systems.
• Establish key performance metrics to support strategic decision-making.

Training, Change Management & User Enablement

• Develop and maintain business process documentation, SOPs, training materials, and knowledge bases.
• Design and deliver role-based training programs for office staff, project teams, and field personnel.
• Champion change management efforts to drive user adoption and process consistency.
• Provide escalation support for complex functional and business process issues.
• Foster a culture of continuous learning and operational excellence.

Vendor & Business Systems Governance

• Manage relationships with ERP, SaaS, and technology vendors.
• Evaluate software utilization, licensing requirements, and technology investments.
• Maintain visibility into technology contracts, renewals, and vendor performance.
• Support procurement and finance teams during contract reviews, budgeting, and renewal planning.
• Partner with IT, security, and compliance stakeholders to support access controls, governance requirements, and risk management activities.