MOBILE DISPATCHER

Huntleigh USA CORPORATION; Arlington (VA); On-site; USD 20,320 - 28,941; Full time

Job summary

Huntleigh USA Corporation is seeking a Dispatcher at Ronald Reagan Washington National Airport (DCA) to support passenger service operations by coordinating wheelchair assistance for those requiring mobility support. This essential role involves maintaining timely service and clear communication with passengers and airline partners.

The position offers an hourly wage of $17.88, requiring availability for various shifts in a 24/7 operation. Ideal candidates will have strong communication skills and the ability to multitask in a fast-paced airport environment.

Qualifications

• Must be at least 18 years of age.
• Ability to pass a drug and alcohol screening.
• Minimum typing speed of 25 WPM.

Responsibilities

• Prepare daily assignment sheets and paperwork for Wheelchair Attendants.
• Schedule and dispatch Wheelchair Attendants.
• Ensure passengers are picked up and dropped off on time.

Skills

Strong phone etiquette and communication skills

Ability to multitask

Knowledge of the local metropolitan area

Education

High School Diploma or GED

Tools

Microsoft Excel

Google tools and Google Maps

Job description

Job Details

Location: Arlington, VA 22202, Ronald Reagan Washington National Airport (DCA). Salary: $17.88 hourly. Shift: Primarily midday to closing; flexible for additional or mixed shifts based on operational needs.

About Huntleigh USA

Huntleigh USA is a premier airport services provider delivering exceptional customer care and mobility assistance to airline passengers across the United States. We are committed to safety, reliability, and providing a positive travel experience for every passenger we serve.

Position Summary

The Dispatcher supports passenger service operations by coordinating wheelchair assistance for airline passengers who require mobility support. This role is critical to ensuring timely service, clear communication, and a seamless experience for both passengers and airline partners.

Essential Duties and Responsibilities

• Prepare daily assignment sheets, tables, and required paperwork for Wheelchair Attendants
• Schedule and dispatch Wheelchair Attendants to designated locations throughout the shift
• Utilize a VHF two‑way radio for communication
• Ensure passengers are picked up and dropped off on time according to airline schedules
• Issue radios, paperwork, and assignments to staff at the start of shifts
• Maintain regular communication with airline personnel and passengers
• Monitor passenger flow and advise staff of delays, congestion, weather, or other operational impacts
• Answer and route incoming calls to appropriate staff
• Complete and file daily logs and documentation
• Coordinate assignments to support positive passenger relations
• Comply with all TSA checkpoint screening requirements and processes
• Provide additional administrative and operational support as needed

Minimum Requirements

• High School Diploma or General Equivalency Diploma (GED)
• Clear and verifiable employment history
• Ability to pass a drug and alcohol screening and random testing requirements
• Must be able to pass a background check to obtain an airport badge
• Must be U.S. Citizen, permanent resident, or possess a valid work authorization
• Minimum typing speed of 25 WPM
• Basic to intermediate computer skills (data entry, email, Excel)
• Ability to communicate clearly via phone and radio
• Must be available to work weekdays, weekends, and various shifts in a 24/7 operation
• Ability to multitask and make decisions in a fast‑paced environment

Qualifications

• Must be at least 18 years of age
• Dispatch or logistics experience preferred
• Strong phone etiquette and communication skills
• Clean driving record preferred
• Knowledge of the local metropolitan area is a plus
• Ability to work both independently and as part of a team
• Commitment to delivering excellent customer service

Computer Skills

• Microsoft Excel, Word, and Outlook
• Google tools and Google Maps
• Typing speed of at least 25 WPM

Physical Demands

• Must be able to sit for extended periods while remaining alert
• Ability to stand, walk, bend, squat, and lift up to 75 pounds when necessary

Work Environment

• Fast‑paced, field‑based environment within an active airport operation, including assisting with operations at gates, terminals, and surrounding areas
• Fast‑paced, safety‑focused operational setting