DISPATCH

Huntleigh USA CORPORATION; Virginia (MN); On-site; USD 21,000 - 31,000; Full time

Job summary

Huntleigh USA at Dulles International Airport is seeking a Wheelchair Dispatcher to manage daily wheelchair service operations. You will dispatch attendants, prepare schedules, and coordinate with airline personnel to ensure timely passenger access.

The role requires multitasking, strong communication, and the ability to handle high-volume customer service in an airport setting. Full-time schedule includes early morning shifts, weekends, and open availability.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Clear and verifiable employment history.
• Valid U.S. work authorization.
• Clean driving record.
• Ability to pass a drug and alcohol test.
• Minimum typing speed of 25 WPM.
• Proficiency in Microsoft Excel, Word, Outlook, and Google Maps.
• Previous dispatch experience is a plus.
• Strong phone etiquette and radio communication skills.

Responsibilities

• Assign and dispatch Wheelchair Attendants throughout the terminal using a VHF two-way radio.
• Prepare daily assignment tables and paperwork.
• Monitor and ensure timely pick-up and drop-off of passengers according to schedules.
• Maintain regular communication with airline personnel and passengers.
• Distribute and collect radios, paperwork, and other tools at the beginning and end of shifts.
• Track daily operations, file reports, and maintain accurate records.
• Alert attendants to weather, traffic, or construction delays.
• Answer incoming calls and route them appropriately.
• Support management with additional tasks as needed.

Skills

Communication

Organization

Multitasking

Customer Service

Teamwork

Phone Etiquette

Radio Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Google Maps

Job description

Job Details

Job Location: DULLES VA - DULLES, VA 20166

Salary Range: $18.88 - $18.88 Hourly

Now Hiring: Wheelchair Dispatcher – $18.88/hour

Location: Dulles Int'l Airport (IAD)

Schedule: Full-Time: 5:30 AM – 2:00 PM, weekends & open availability required

Company: Huntleigh USA

What You’ll Do:

• Assign and dispatch Wheelchair Attendants throughout the terminal using a VHF two-way radio
• Prepare daily assignment tables and paperwork
• Monitor and ensure timely pick-up and drop-off of passengers according to schedules
• Maintain regular communication with airline personnel and passengers
• Distribute and collect radios, paperwork, and other tools at the beginning and end of shifts
• Track daily operations, file reports, and maintain accurate records
• Alert attendants to potential issues such as weather, traffic, or construction delays
• Answer incoming calls and route them appropriately
• Support management with additional tasks as needed

Who You Are:

• A strong communicator with a professional and calm demeanor
• Highly organized and capable of managing multiple tasks at once
• Someone who works well independently and as part of a team
• Passionate about providing excellent customer service in a high-volume setting

Qualifications:

• High school diploma or GED required
• Must be at least 18 years old
• Clear and verifiable employment history
• Valid U.S. work authorization
• Clean driving record
• Ability to pass a drug and alcohol test
• Minimum typing speed of 25 WPM
• Proficiency in Microsoft Excel, Word, Outlook, and Google Maps
• Previous dispatch experience is a plus
• Strong phone etiquette and radio communication skills
• Familiarity with the local metro area is helpful

Work Environment & Requirements:

• Office setting within an airport environment
• Must be able to sit for long periods and stay alert throughout your shift
• Flexible schedule required—including nights, weekends, and holidays
• Must remain calm and make decisions quickly under pressure