Supervisor

Ultipro; Honolulu (HI); On-site; USD 48,000 - 60,000; Full time

Job summary

Ultipro is seeking a supervisor for wheelchair assistance at our airport operations. You will oversee daily wheelchair services across terminals and baggage areas, assign shifts, and coordinate with airline and operations teams to ensure timely, professional passenger support.

The role emphasizes leadership, coaching, and adherence to TSA and ADA guidelines, with focus on safety, service quality, and rapid response during irregular operations. Strong communication is essential.

Qualifications

• Previous wheelchair assistance, customer service, hospitality, or airport operations experience.
• Excellent verbal/written communication along with leadership and conflict-resolution skills.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment
• Perform other duties as requested

Skills

Team Player

Leader

Self-Starter

Goal Completion

Ability to Make an Impact

Job description

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.


• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.


• Ensure passengers requiring mobility assistance receive timely and professional service.


• Monitor employee performance and provide coaching, training, and development to wheelchair agents.


• Address escalated passenger concerns and resolve customer service issues professionally.


• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.


• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.


• Monitor operational metrics, response times, and service quality standards.


• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.


• Maintain accurate operational reports, staffing records, and incident documentation.


• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.


• Promote a safe, professional, and customer-focused work environment.


• Ensure proper handling and maintenance of wheelchairs and mobility equipment


• Perform other duties as requested

Preferred

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1-2 years:

Previous Wheelchair assistance, customer service, hospitality, or airport operations experience .

Preferred

1-2 years:

Excellent verbal / written communication along with strong leadership and conflict-resolution skills.

Equal Opportunity Employer
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