Sr. Customer Service Representative

Ultimate Staffing; Vista (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Ultimate Staffing is seeking an experienced Sr. Customer Service Representative to join their client’s team in Vista, California. The role focuses on delivering top-tier support, handling inquiries, and maintaining accurate customer records.

Candidates must be bilingual (English/Spanish), have 5+ years in customer service, and be proficient with Microsoft Office. Typical hours are 8:00 AM to 5:00 PM, Monday through Friday, with pay between $28 and $35 per hour.

Qualifications

• 5+ years of recent customer service experience.
• Must be bilingual in English and Spanish.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; additional education or certifications are a plus.

Responsibilities

• Working with PRTs, order processing, order tracking, shipment status, and RMAs.
• Deliver exceptional customer service by responding to inquiries and resolving issues efficiently and accurately.
• Maintain and update customer records in the company's database to ensure accurate information management.
• Collaborate with other team members to ensure seamless operations and customer satisfaction.
• Adapt to various customer situations and find effective solutions while adhering to company policies.
• Provide valuable feedback to improve customer service processes and enhance overall customer experience.
• Assist with training and mentoring new customer service representatives.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ultimate Staffing is actively seeking an experienced Sr. Customer Service Representative to join their client's exceptional team in VIsta, California. This role is designed for a dedicated professional looking to provide top-tier customer service and support in a dynamic environment.

Responsibilities

• Working with PRTs, order processing, order tracking, shipment status, and RMAs
• Deliver exceptional customer service by responding to inquiries and resolving issues efficiently and accurately.
• Maintain and update customer records in the company's database to ensure accurate information management.
• Collaborate with other team members to ensure seamless operations and customer satisfaction.
• Adapt to various customer situations and find effective solutions while adhering to company policies.
• Provide valuable feedback to improve customer service processes and enhance overall customer experience.
• Assist with training and mentoring new customer service representatives.

Requirements

• 5+ years of recent Customer Service experience
• MUST BE BILINGUAL IN ENGLISH AND SPANISH
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; additional education or certifications are a plus.

Work Hours

Full-time position with typical hours of 8:00 AM - 5:00 PM, Monday - Friday.

Pay

$28 - $35 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.