Sr. Customer Service Representative

Henderson Roofing

Cranston (RI)

On-site

USD 33,062 - 35,817

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A local roofing company in Cranston, RI, is seeking a Customer Service Representative to provide exceptional customer experiences and assist the sales team. The role requires 3+ years in a customer-centric role and involves answering calls, setting appointments, and resolving issues. A competitive pay range of $24.00 to $26.00 per hour is offered, along with potential benefits like medical and vision insurance. Join a team that values customer satisfaction and teamwork.

Qualifications

3+ years demonstrated experience in a fast-paced customer-centric environment.
Experience in the home improvement industry is a plus but not required.

Responsibilities

Answer phone calls and address walk-ins providing exceptional customer service.
Set sales appointments, ensuring efficient scheduling to maximize sales opportunities.
Serve as escalation point for complex customer issues.

Skills

Customer service skills

Multi-tasking ability

Experience with Microsoft Office

CRM tool proficiency

Job description

3 days ago Be among the first 25 applicants

This range is provided by Henderson Roofing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr – $26.00/hr

Location: Full-time, on‑site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.

Key Responsibilities

Answer phone calls and address walk‑ins providing exceptional customer service.
Set sales appointments, ensuring efficient scheduling to maximize sales opportunities.
Serve as escalation point for complex customer issues; resolve high‑impact cases with empathy and efficiency.
Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
Assist with preparing quotes, proposals, and contracts for residential exterior projects.
Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.

Qualifications

3+ years demonstrated experience in a fast‑paced customer‑centric environment
Experience with Microsoft Office and CRM tools
Ability to successfully multi‑task and dynamically manage priorities
Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required

Compensation

This is a full‑time, hourly position compensated at $24.00–$26.00 per hour, varying based on experience.

Job Details