Customer Service Representatives

Cranney Home Services; Danvers (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

75% Paid Healthcare for you and your 2

50% Paid Dental Insurance

100% Paid Vision

Company Paid Life Insurance

Wellness Reimbursement

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Short-term and Long-term Disability

Fidelity -401K with 4% company match

Employee Referral Bonus

Paid Time off (PTO) and sick time

We are off all major holidays

Job summary

Cranney Home Services in Massachusetts is hiring a Customer Service Representative to greet callers and book appointments for our technicians. This in-office role requires urgency, professionalism, and the ability to use multiple systems and scripts to secure appointments.

We offer a competitive hourly wage of $20–$24, with bonus opportunities, and substantial benefits including 75% paid healthcare, dental, vision, life insurance, FSA, EAP, and a 401K with company match.

Qualifications

• 3–5 years of customer service experience.
• 3+ years of call center experience.
• Able to use and understand different computer systems.
• Strong computer skills.
• Service Titan experience is a plus!
• Industry knowledge is a plus!
• IVR phone system experience is a plus!
• Able to multitask.

Responsibilities

• Greet incoming callers and schedule appointments for our technicians.
• Maintain professional, friendly, and urgent communication using scripts and internal sources to secure appointments.
• Handle calls and meet the center's appointment goals.
• Use existing tools and scripts to book appointments.
• Follow department procedures to drive high sales.
• Log into systems in a timely manner.
• Make follow-up calls to customers for service satisfaction.
• Check invoices for proper payments and information.
• Make outbound calls to new and existing customers.
• Other duties as assigned.

Skills

Customer service

Call center

Multitasking

Strong computer skills

Adaptability

Tools

Service Titan

IVR system

Job description

Job Type

Full-time

Description

Build your future with Cranney! At Cranney Home Services, we pride ourselves on fostering environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Customer Service Reps. to join a dynamic team!

• Must be a resident of Mass*

What’s in it for you?

• Schedule: In office Monday-Friday (in office, 9:30-6:00 pm)
• Pay: $20-$24/hr. PLUS bonus opportunities!
• 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
• 50% Paid Dental Insurance!
• 100% Paid Vision!
• Company Paid Life Insurance.
• Wellness Reimbursement.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Short-term and Long-term Disability.
• Fidelity -401K with 4% company match.
• Employee Referral Bonus.
• Paid Time off (PTO) and sick time.
• We are off all major holidays!
• A supportive and close-knit team that feels like family!

The Big Task

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Key Sub Tasks

• All calls answered with urgency in a professional manner.
• Call handling and meeting customer needs consistently followed.
• Meet the call center goal for opportunity expectations in respect to setting appointments.
• Existing tools, scripts, and systems used consistently to book appointments.
• Department procedures followed routinely to ensure consistently high sales.
• Logging into systems in a timely manner.
• Makes follow- up calls to customers for satisfaction of service performed by technicians.
• Check invoices to ensure technician input proper payment and information in each order for accounting.
• Out bounding calls to new and existing customers.
• Other job duties as assigned.

Requirements

• At least 3-5 years of customer service experience.
• At least 3 years of call center experience.
• Able to use and understand different computer systems.
• Strong computer skills.
• Service Titan experience is a plus!
• Industry knowledge is a plus!
• IVR phone system experience is a plus!
• Able to multi-tasks.

At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization.

Cranney Home Services is an equal employment opportunity and affirmative action employer.

Salary Description

$20-$24/hourly