SR CUSTOMER EXPERIENCE COORDINATOR

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Ein führendes Unternehmen in der Fliesen- und Natursteinbranche sucht einen engagierten Sr Customer Experience Coordinator. In dieser Rolle spielen Sie eine Schlüsselrolle bei der Lösung von Kundenanliegen und unterstützen die Initiativen zur Verbesserung des Kundenerlebnisses. Sie werden in einem familienfreundlichen Umfeld arbeiten, das Karrierewachstum und eine ausgewogene Work-Life-Balance fördert. Wenn Sie über hervorragende Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere zu starten und einen positiven Einfluss auf die Kundenerfahrung zu haben.

Benefits

401k Matching

Mitarbeiterrabatte

Studiengebührenrückerstattung

Qualifications

• 0-2 Jahre relevante Erfahrung oder gleichwertige Ausbildung.
• Starke Kommunikations- und Organisationsfähigkeiten erforderlich.

Responsibilities

• Durchführung täglicher Kundenservice-Aufgaben wie Anrufe und Bestellverarbeitung.
• Proaktive Lösung von Kundenproblemen mit zeitnahen Lösungen.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Multitasking

Microsoft Office

Education

Bachelor-Abschluss in einem verwandten Bereich

Job description

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States

Watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our dedicated team has made us successful, and we support our employees with a family-friendly environment, promotion from within, comprehensive benefits, and a focus on work-life balance. Explore a career with us today.

Position: Sr Customer Experience Coordinator

This entry-level role involves solving customer-related issues of limited complexity, performing administrative tasks, and supporting our customer experience initiatives. Responsibilities include:

1. Executing daily customer service tasks such as calls, order processing, delivery updates, claims, and purchase orders.
2. Responding promptly to inquiries via phone, email, and chat.
3. Proactively resolving customer issues with timely solutions.
4. Coordinating communication between customers and associates.
5. Serving as a resource for customer experience support.
6. Potentially handling warehouse and inventory tasks.
7. Maintaining organized records of customer interactions.
8. Applying standard procedures and basic analysis to solve problems.
9. Performing additional duties as needed.

Qualifications include a Bachelor's degree in a related field (preferred), 0-2 years of relevant experience or equivalent education and experience, strong communication and organizational skills, multitasking ability, high integrity, and proficiency in Microsoft Office.

Benefits & Additional Information

We offer competitive salary, comprehensive benefits, career growth opportunities, and perks such as 401k matching, employee discounts, and tuition reimbursement. We are proud supporters of the U.S. military and encourage veterans and transitioning service members to apply. Mohawk Industries is an Equal Opportunity Employer committed to an inclusive workplace.

Job Type: Sales Jobs
Req ID: 84953