Client Solution Specialist Sr

PNC; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Client Solution Specialist Sr to enhance client relationships within its Private Bank organization. This role, based in Pittsburgh, involves providing vital sales and service support to clients, ensuring compliance with regulations, and managing client interactions effectively. The ideal candidate will possess strong relationship-building skills and a customer-focused mindset. Join a company that values inclusivity and offers a comprehensive benefits package, including health coverage and 401(k). This is a fantastic opportunity for individuals looking to make a significant impact in a dynamic environment.

Benefits

Health coverage

401(k)

Paid time off

Qualifications

• Requires an Associates degree or equivalent and at least 4+ years of related experience.
• A combination of education, certifications, and experience may be considered in lieu of a degree.

Responsibilities

• Provides sales, service, and execution support for new and ongoing client relationships.
• Acts as a point of contact for clients and may escalate complex client issues.
• Gathers required documentation and ensures compliance with regulations.

Skills

Client Relationship Building

Customer Experience (CX)

Personal Initiative

Results-Oriented

Education

Associates degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Client Solution Specialist Sr within PNC's Private Bank organization, you will be based in Pittsburgh, PA. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Job Description

• Provides sales, service, and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
• Gathers required documentation. Prepares, reviews, and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
• Acts as a point of contact for clients, client teams, or service partners and may act as an escalation point for complex client implementation and servicing issues.
• Initiates, updates, and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
• Serves as a peer resource and may perform general administrative support.

Core Competencies and Values

PNC employees are expected to be:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate the necessary knowledge, skills, and abilities. The role typically requires:

• Roles at this level usually require an Associates degree or equivalent and at least 4+ years of related experience. A combination of education, certifications, and experience may be considered in lieu of a degree.

Preferred Skills

Business Decisions, Client Counseling, Client Relationship Building, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented.

Work Experience

Typically requires 4+ years of related business or functional experience.

Education

Associates degree.

Benefits

PNC offers a comprehensive range of benefits including health coverage, insurance, 401(k), paid time off, and more. For details, visit Your PNC Total Rewards.

Additional Information

For accommodations, contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer. This position is subject to federal and state regulations, including the FDIA, SAFE Act, and FINRA requirements.