Sr. Coordinator, Client Services

Advarra; United States; Remote; USD 49,000 - 84,000; Full time

Job summary

An established industry player is seeking a Sr. Coordinator for Client Services to enhance client interactions and ensure smooth IRB processes. This role involves managing relationships with pharmaceutical companies and academic centers, providing expert guidance on IRB reviews, and ensuring timely communication. The ideal candidate will possess strong organizational and communication skills, with a keen eye for detail and a commitment to client satisfaction. Join a forward-thinking organization that values diversity and empowers its employees to make a meaningful impact in clinical research.

Benefits

Health Coverage

Paid Holidays

Variable Bonuses

Diversity and Inclusion Programs

Qualifications

• 4 years of experience in IRB or clinical research setting.
• Intermediate computer skills, especially in MS Office Suite.

Responsibilities

• Serve as the main contact for assigned studies and manage relationships.
• Document client customizations and manage change requests.
• Collaborate with quality assurance to ensure accuracy.

Skills

Client Service

IRB Knowledge

Communication Skills

Attention to Detail

Problem-Solving Skills

Organizational Skills

Education

Bachelor’s Degree

Four Years of Equivalent Experience

Tools

MS Office Suite

Proprietary Systems

Job description

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Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Sr. Coordinator is responsible for providing exemplary client service and serves as the main point of contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

Job Duties & Responsibilities

1. Serve as the main Sponsor/CRO and PI/site contact on assigned studies.
2. Manage the day-to-day relationship for assigned top-tier accounts.
3. Review Protocol/site submissions by reading, understanding protocol and all supporting documentation.
4. Demonstrate an advanced understanding of multiple types of Protocol and Site Submissions.
5. Document and execute client customizations; process change requests.
6. Manage vendor relations and documentation for foreign language translations.
7. Maintain high accuracy and attention to detail, collaborating with the quality assurance team to ensure minimal errors. Respond to customers within 24 hours of email/voicemail receipt.
8. Escalate customer or timeline issues to management.
9. Assist with process improvement initiatives.
10. Attend conferences and workshops.
11. Perform other duties as assigned.

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

1. Bachelor’s degree or four years of equivalent experience.
2. Four (4) years’ experience in IRB or clinical research setting, including applying regulations to the protection of human subjects.
3. Intermediate computer skills, including proficiency with MS Office Suite, especially Word and Outlook.

Preferred Qualifications

1. Certified IRB Professional (CIP) or attainment of CIP within one year of eligibility.
2. Ability to effectively use proprietary systems.
3. Knowledge of Federal laws and guidelines pertaining to research and the use of human subjects, including FDA and DHHS.
4. Excellent written and spoken English skills for business communication.
5. Ability to interpret scientific and medical dialogue and research texts.
6. High attention to detail, accuracy, problem-solving skills.
7. Highly organized, process-oriented, and efficient.
8. Excellent interpersonal and communication skills, both verbal and written.
9. Professionalism and discretion in client communications.
10. Ability to follow instructions, work independently, and manage conflicting priorities.
11. Adaptability to changes in technology, equipment, and processes.
12. Dependability in attendance, work quality, and quantity.

Physical and Mental Requirements

1. Sit or stand for extended periods.
2. Carry and lift objects up to 10 lbs.
3. Learn and understand instructions.
4. Focus on tasks and responsibilities.
5. Effective verbal communication, listening, and understanding.

Advarra is an equal opportunity employer committed to diversity, equity, and inclusion. We provide a workplace free from discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. We also take affirmative action to ensure fair treatment in all employment practices.

Pay Transparency

The base salary range for this role is $49,200 - $83,600. Salary may vary based on location, skills, and experience. This role may also include variable bonuses, health coverage, paid holidays, and other benefits.