SR CUSTOMER EXPERIENCE COORDINATOR

Mohawk Industries, Inc.; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Join an established industry player as a Sr Customer Experience Coordinator, where you will play a pivotal role in enhancing customer satisfaction. This entry-level position offers a dynamic environment where you will handle customer inquiries, resolve issues, and support a dedicated team. Enjoy a family-friendly workplace with unique benefits, including a 401k match and tuition reimbursement. If you are passionate about customer service and eager to grow your career, this is the perfect opportunity for you.

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• 0-2 years of relevant experience or equivalent combination of education and experience.
• Applies conceptual knowledge of theories, practices, and procedures.

Responsibilities

• Coordinate various aspects of customer experience including inquiries and issue resolution.
• Maintain accurate records of customer interactions and resolutions.
• Execute daily administrative tasks related to customer experience.

Skills

Communication Skills

Problem Solving

Organizational Skills

Multitasking

Customer Service

Education

Bachelor’s Degree in a Related Field

Job description

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SR CUSTOMER EXPERIENCE COORDINATOR

Date: May 2, 2025

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sr Customer Experience Coordinator is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and applies knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.
• Bachelor’s degree in a related field preferred.
• 0-2 years’ relevant experience OR equivalent combination of education and experience.
• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.