SR CUSTOMER EXPERIENCE COORDINATOR

Dal-Tile LLC; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Sr Customer Experience Coordinator to enhance customer satisfaction. This entry-level role involves solving customer-related issues, managing inquiries, and coordinating communication. The company fosters a family-friendly work environment, offering unique benefits beyond medical and dental, and promotes career growth. Join a close-knit team dedicated to excellence and make a meaningful impact in customer experience while enjoying a supportive atmosphere. If you're eager to learn and grow, this opportunity is perfect for you.

Benefits

401k Match

Employee Purchase Discounts

Tuition Reimbursement

Qualifications

• Bachelor’s degree in a related field preferred.
• 0-2 years of relevant experience or equivalent education.

Responsibilities

• Execute daily tasks such as customer calls and order processing.
• Respond promptly to customer inquiries via phone, email, and chat.
• Proactively resolve customer issues and provide timely solutions.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Multitasking

Microsoft Office Suite

Education

Bachelor’s Degree

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sr Customer Experience Coordinator is an entry-level contributor responsible for solving customer-related problems of limited complexity and scope, performing administrative tasks to gain knowledge and skills related to the department. This role will coordinate various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Responsibilities include:

1. Executing daily tasks such as customer calls, order processing, delivery status updates, customer claims, purchase orders, and other department responsibilities.
2. Responding promptly to customer inquiries via phone, email, and chat.
3. Proactively resolving customer issues and providing timely solutions.
4. Coordinating communication with customers and associates.
5. Serving as a resource for other associates regarding customer experience.
6. Managing warehouse and inventory tasks as needed.
7. Maintaining accurate records of customer interactions and resolutions.
8. Providing basic analysis and applying knowledge from experience or standard procedures to solve problems.
9. Performing other duties as assigned.

Qualifications:

• Bachelor’s degree in a related field preferred.
• 0-2 years of relevant experience or an equivalent combination of education and experience.
• Conceptual knowledge of theories, practices, and procedures within a discipline.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• High integrity and discretion in handling sensitive and confidential data.
• Proficiency in Microsoft Office Suite.

We offer a competitive salary, comprehensive benefits, career growth opportunities, and a creative, growth-oriented environment. Benefits include a 401k match, employee purchase discounts, and tuition reimbursement.

Dal-Tile proudly supports U.S. military personnel, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries is an Equal Opportunity Employer committed to an inclusive workplace and is a proud Drugs Don't Work participant.

Job Type: Sales Jobs

Req ID: 84953

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wholesale Building Materials