Sr. Coordinator, Client Services

Advarra; United States; Remote; USD 49,000 - 84,000; Full time

Job summary

An established industry player is seeking a Senior Coordinator to enhance client interactions in clinical research. This role is pivotal in providing exemplary client service, acting as the primary contact for pharmaceutical companies and contract research organizations. Your expertise will facilitate IRB review processes and ensure timely communication. Join a team that values collaboration and respect, where your contributions will significantly impact the advancement of human health. If you are passionate about making a difference and thrive in a supportive environment, this opportunity is for you.

Benefits

Health Coverage

Paid Holidays

Variable Bonus

Qualifications

• Bachelor's degree or equivalent experience in clinical research.
• CIP certification or eligibility within one year.

Responsibilities

• Serve as the main point of contact for clients in clinical research.
• Review protocols and documentation for submissions.
• Manage vendor relationships and ensure high accuracy.

Skills

Client Service

Attention to Detail

Communication Skills

Process Improvement

Education

Bachelor's Degree

Certified IRB Professional (CIP)

Tools

MS Office Suite

Job description

Remote - U.S.A
United States of America, 000000, USA

Description

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Sr. Coordinator is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

Job Duties & Responsibilities

• Acts as the primary point of contact for Sponsor/CRO, PI/site, and top-tier accounts on assigned studies
• Reviews and comprehends protocols and accompanying documentation for protocol/site submissions
• Demonstrates expertise in various types of protocol and site submissions
• Handles client customizations and change requests, ensuring accurate documentation and execution
• Manages vendor relationships and oversees foreign language translations
• Ensures high accuracy and attention to detail, collaborating with QA team to maintain a low error rate
• Provides timely responses to customer inquiries within 24 hours via email/voicemail
• Escalates customer or timeline issues to management as needed
• Contributes to process improvement initiatives
• Participates in conferences and workshops for professional development

Basic Qualifications

• Bachelor's degree or four (4) years of equivalent experience
• Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility
• Four (4) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook

Preferred Qualifications

• Federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHS
• Write and speak in English to compose business text such as letters, memos, e-mails, and reports; copy or transcribe information; summarize or condense information; edit, revise, correct, proofread

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

US Equal Employer Opportunity (EEO) Statement)

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Advarra is committed to protecting your privacy. To learn more, click here.

Pay Transparency Statement

The base salary range for this role is $49,200 - $83,600. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.